Customer Experience Specialist

A B C PLUMBING HEATING COOLING AND ELECTRIC INC; Arlington Heights (IL); On-site; USD 25,003 - 35,610; Full time

Job summary

A B C PLUMBING HEATING COOLING AND ELECTRIC INC is looking for dedicated customer service representatives in Arlington Heights, IL. Successful candidates will have strong communication skills and a commitment to fairness and integrity.

Responsibilities include evaluating customer interactions, providing feedback to management, and ensuring customer satisfaction. The role offers an hourly wage of $22.00 with opportunities for growth in a supportive training environment.

Qualifications

• Strong computer skills, willing to learn and study with a trainer but also independently.
• Exceptional problem-solving abilities, with a knack for uncovering the truth.
• Outstanding communication skills, including active listening and clear articulation.

Responsibilities

• Delving into customer concerns with a sharp eye for detail and a commitment to fairness.
• Evaluating service histories to provide accurate and informed support.
• Skillfully managing customer interactions, ensuring empathy and understanding.
• Safeguarding the company's interests while striving for customer satisfaction.
• Providing innovative feedback to management to create effective processes.

Skills

Computer skills

Problem-solving

Communication skills

Customer service

Job description

Job Details

Location: ARLINGTON HEIGHTS, IL 60004

Salary Range: $22.00 - $22.00 Hourly

Responsibilities

• Delving into customer concerns with a sharp eye for detail and a commitment to fairness.
• Evaluating service histories to provide accurate and informed support.
• Skillfully managing customer interactions, ensuring empathy and understanding.
• Safeguarding the company's interests while striving for customer satisfaction.
• Fearlessly tackling any challenge that comes your way, no matter how complex.
• Providing innovative feedback to management to create effective processes.
• Driving positive ratings for our company through social media reviews, surveys and other means of customer feedback.
• Providing various status reports.
• Achieving individual and team performance goals related to customer satisfaction, customer retention, and profitable company growth.

Qualifications

• Strong computer skills, willing to learn and study with a trainer but also independently.
• Exceptional problem‑solving abilities, with a knack for uncovering the truth.
• Outstanding communication skills, including active listening and clear articulation.
• Excellent written and verbal communication skills, especially the ability to listen and comprehend effectively.
• Capable of managing difficult or emotional customer situations and building rapport.
• The ability to maintain composure and professionalism under pressure.
• A commitment to fairness and integrity in every interaction.
• Proficiency in computer skills, with the agility to multitask effectively.
• A fearless approach to customer interactions, never shying away from difficult conversations.