Customer Service Representative

Smith1903; Arlington (TX); Presencial; USD 22.000 - 31.000; Jornada completa

Descripción de la vacante

Smith, a chemical manufacturing company in Arlington, TX, is seeking a Bilingual Customer Service Representative (English/Spanish) to ensure customer satisfaction by providing high-quality service. You will respond to inquiries, process orders, and assist with shipments and issues that arise in daily operations.

In this role you will coordinate with sales, shipping, and CSR teams, enter purchase orders, track shipments, and communicate clearly with customers and internal teams.

Formación

• Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate.
• Talking to others to convey information effectively.
• Actively looking for ways to help CSR Team
• Understanding written information in work related documents, emails. Such as but not limited to purchase orders, order acknowledgments, Bill Of Ladings, safety data sheets.
• Critical Thinking: Using logic and reasoning to identify / resolve issues that arise day to day.
• Communicating effectively in writing, email etiquette.
• Entering data into software accurately and correctly
• General computer skills proficient in Microsoft is a plus but not required

Responsabilidades

• Communicate with customers and pertaining sales rep by email, telephone, or in person to provide information about products or services, take and enter purchase orders and Obtain details of complaints.
• Coordinate and book shipments with logistic companies via emait/phone for daily shipments.
• Communicate effectively and clearly with shipping team daily.
• Work closely with direct CSR Team as well as team members from other facilities

Conocimientos

Active listening

Clear communication

Customer service

Team support

Documentation

Critical thinking

Email etiquette

Data entry

Herramientas

Microsoft Office

Descripción del empleo

Smith is hiring a Bilingual Customer Service Representative for a chemical manufacturing company in Arlington, TX 76010Pay: $19.00 per hourShift: Monday — Friday 8:00am-5:00pmTemp to Hire Opportunity!!Job Summary:The Bilingual (English / Spanish) Customer Service Representative ensures the satisfaction of our customers by providing the highest quality of service. Aim to provide excellent customer service and to promote this idea throughout the company. Interacts with customers to provide information in response to inquiries about products and services and resolves issues that arise in the day-to-day operations.Duties Include:Communicate with customers and pertaining sales rep by email, telephone, or in person to provide information about products or services, take and enter purchase orders and Obtain details of complaints. Coordinate and book shipments with logistic companies via emait/phone for daily shipments. Communicate effectively and clearly with shipping team daily. Work closely with direct CSR Team as well as team members from other facilities.Skills/Requirements/Qualifications:Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate.Talking to others to convey information effectively.Actively looking for ways to help CSR TeamUnderstanding written information in work related documents, emails. Such as but not limited to purchase orders, order acknowledgments, Bill Of Ladings, safety data sheets.Critical Thinking: Using logic and reasoning to identify / resolve issues that arise day to day.Communicating effectively in writing, email etiquette.Entering data into software accurately and correctlyGeneral computer skills proficient in Microsoft is a plus but not required#72GP