Customer Service Representative (CSR)

Douglas Water Conditioning; Traverse City (MI); On-site; USD 27,276 - 38,848; Full time

Benefits offered by this job

Health insurance

Company matching 401(k)

Holiday pay

Paid time off

Job summary

Douglas Water Conditioning in Traverse City is seeking a Customer Service Representative to manage customer interactions, schedules, and cash transactions. With over 50 years in the water treatment industry, the company provides stable careers and problem-free water for its customers.

The ideal candidate will have a high school diploma, strong customer service skills, and a reliable math ability. Full-time employees enjoy a robust benefits package including health insurance and 401(k) matching.

Qualifications

• Detail-oriented and customer service focused.
• Ability to perform multi-tasking under pressure.
• Basic math skills required for cash handling.

Responsibilities

• Manage customer database and respond to requests.
• Schedule product deliveries and service calls.
• Work the cash register for walk-in customers.
• Open and close the store as required.

Skills

Detail oriented

Customer service oriented

Ability to multi-task

Basic math skills

Education

High School Diploma or GED

Job description

Overview

Customer Service Representative Job Description Douglas Water Conditioning is looking to hire a Customer Service Representative to join its team. We are a leader in the water treatment industry with over 50 years of experience specializing in water treatment systems, drinking water systems, bottled water, softener salt, etc., and we are affiliated with Costco. Douglas Water Conditioning has a loyal customer base and we are extremely successful at providing stable careers for our employees and problem free water for our customers.

Reports To

• Service Manager
• All Managing Partners

Responsibilities

• Managing customer database
• Answer phones and respond to customer requests
• Schedule product deliveries
• Schedule service calls
• Working the cash register for walk in customers
• Update delivery and service call tickets
• Enter billing into database
• Running route tickets
• Opening/Closing store
• Miscellaneous duties as assigned

Skills And Qualifications

• Detail oriented
• Customer service oriented
• Ability to multi-task
• Must know how to work a calculator and cash register
• Must have basic math (adding, subtraction, multiplication and division)
• Must be able to work rotating Saturdays

Education

• High School Diploma or GED equivalent required

Compensation

• Hourly (Non-Exempt)
• $24 per hour, DOE

Douglas Water Conditioning values its employees and offers a full benefits package for all full-time employees including health insurance, company matching 401(k), holiday pay, and paid time off.