Customer Service Representative

KanPak LLC; New Jersey; On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Flexible/remote options

Training

Team environment

Job summary

KanPak LLC is seeking a friendly Customer Service Representative to be the first point of contact for our customers. You’ll answer questions, help with orders, and ensure a smooth experience across phone, email, and chat.

If you enjoy working with people, staying calm under pressure, and collaborating with teams to improve service, you’ll thrive here. We provide training and a supportive, team‑oriented environment in New Jersey.

Qualifications

• Previous customer-facing experience is helpful, but training will be provided.
• Strong communication and listening skills.
• Patience, empathy, and a calm approach in difficult situations.
• Good problem-solving and decision-making abilities.

Responsibilities

• Respond to customer questions and requests by phone, email, chat, or other channels.
• Listen to customers to understand the reason behind their questions.
• Provide accurate, friendly, and timely support.
• Help resolve complaints and problems with patience and professionalism.
• Process orders, returns, account updates, payments, or other requests as needed.
• Follow up with customers when issues require additional attention.
• Keep customer information and service records accurate and up to date.
• Work closely with other teams to resolve issues and provide a smooth experience.
• Share customer feedback with the team to identify service improvements.
• Handle busy periods with a positive attitude while centering the customer experience.

Skills

Customer service

Communication

Active listening

Problem solving

Tools

Email

Job description

We’re looking for a friendly, dependable, and people-focused Customer Service Representative to join our team. In this role, you’ll be one of the first people our customers turn to when they have a question, need help, or simply want to make sure things are taken care of.

We believe great customer service is about more than following a script. It’s about listening, understanding what someone needs, and finding a helpful solution. If you enjoy working with people, staying calm when things get busy, and making someone’s day a little easier, you may be a great fit for this role.

What You’ll Do

• Respond to customer questions and requests by phone, email, chat, or other communication channels.
• Listen carefully to customers and understand the reason behind their questions or concerns.
• Provide accurate, friendly, and timely support.
• Help resolve complaints and problems with patience and professionalism.
• Process orders, returns, account updates, payments, or other customer requests as needed.
• Follow up with customers when an issue needs additional attention.
• Keep customer information and service records accurate and up to date.
• Work closely with other teams to resolve customer issues and provide a smooth experience.
• Share customer feedback with the team and help identify ways we can improve our service.
• Handle busy periods with a positive attitude while keeping the customer experience at the center of your work.

What We’re Looking For

• Previous customer service or customer-facing experience is helpful, but we’re willing to train the right person.
• Strong communication and listening skills.
• Patience, empathy, and a calm approach when dealing with difficult situations.
• Good problem-solving and decision-making skills.
• Comfortable using computers, email, and basic business software.
• Reliable, organized, and able to manage multiple tasks.
• Someone who takes ownership rather than simply passing a problem along.
• A positive attitude and willingness to work as part of a team.

What You Can Expect From Us

We want our employees to feel supported and valued. You’ll receive the training and resources you need to do your job well, along with a team that understands that great customer service starts with taking care of our people.

We offer:

• Competitive pay
• [Health, dental, and vision benefits]
• [Paid time off]
• [Flexible or remote work options]
• Training and opportunities to grow
• A supportive, respectful team environment