Customer Care Representative

Integra Connect; United States; On-site; USD 23,419 - 24,796; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401k with employer match

Paid Holidays

Floating Holiday

Job summary

An established industry player in healthcare is seeking a Customer Care Representative to join their dynamic team. This role involves handling customer inquiries through various channels while ensuring compliance with regulations. You will play a crucial part in guiding customers through billing processes and resolving issues efficiently. With a focus on customer satisfaction, you will be part of a mission-driven organization committed to improving healthcare outcomes. If you are passionate about making a difference and have strong communication skills, this opportunity is perfect for you.

Qualifications

• 1 year of customer service or sales experience required.
• Knowledge of medical billing processes preferred.

Responsibilities

• Handle customer calls and resolve account issues while adhering to compliance.
• Maintain professionalism and manage customer complaints effectively.

Skills

Verbal Communication

Written Communication

Customer Service

Organizational Skills

Detail-oriented

Typing Speed (35 wpm)

Education

High School Diploma/GED

Tools

Microsoft Word

Microsoft Excel

Patient Accounting Systems

Job description

This range is provided by Integra Connect. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$17.00/hr - $18.00/hr

Sr. Manager of Talent Acquisition @ Integra Connect | Healthcare

Company Summary:

We are a value-based, precision medicine company specializing in solutions for providers, patients, life science and EMS companies. With the emergence of value-based care, Integra Connect’s mission is to help specialty care providers succeed both clinically and financially. We accomplish this through a comprehensive offering of technology and services, unified by our cloud-based platform, combined with unmatched industry expertise. We are looking for like-minded individuals committed to making a difference in healthcare. Come join our growing team!

Job Description:

The Customer Care Representative is responsible for handling customer telephone calls, both incoming and outgoing, as well as communication through fax, email, and mail. The incumbent is responsible for establishing the means by which an account will be paid, by either a third-party payer (insurance), or recommending an available payment plan or discount to the caller, if applicable.

Responsibilities:

• Answer incoming/outbound customer service telephone calls, verify and update account demographics and taking appropriate action within the billing system to resolve the account/accounts during the initial contact, while adhering to Compliance/HIPAA regulations and internal protocols.
• Maintain a courteous and professional demeanor. Answer questions, process information obtained from the caller and process customer complaints appropriately within the AR management system.
• Review comments about the patient's account, and understand the trip's information, and billing history to guide the caller regarding past events.
• Input information obtained and entered comments relating to an account and call into the AR management system.
• Inbound/outbound call audits must score a minimum of 95% overall passing score, and an individual audit must score a minimum of 90%.
• Review correspondence received by mail, by e-mail, or through the website and take appropriate research and follow-up steps for resolution.
• Assist with account billing review and follow-up on private pay billing plans and private pay aging.
• Familiarize and follow corporate policy and procedures.

Qualifications:

• High school diploma/GED.
• 1 year of customer service or sales experience.
• Type 35 wpm.
• Demonstrated effective verbal and written communication skills.
• Knowledge of medical billing processes/or health care billing guidelines is strongly preferred.
• Have a customer-focused mindset.
• General working knowledge of PCs and/or patient accounting computer systems. Working knowledge of Microsoft Word and Excel for Windows.
• Able to handle a large volume of work.
• Organized and detail-oriented with the ability to prioritize and perform multiple tasks at once.

Benefits:

• Medical/Dental/Vision Insurance beginning the 1st of the month following your date of hire
• Paid Time Off
• 401k with employer match
• Paid Holidays and Floating Holiday

Equal Opportunity Employer

Please note that the deadline for submitting applications is April 21st, 2025. All applications must be received by this date to be considered.

At Integra Connect, we are committed to providing a safe and secure environment for our job applicants. Unfortunately, scammers may attempt to impersonate our company to deceive individuals seeking employment. We take this matter seriously and want to ensure your job search with us is free from any fraudulent activity.

Integra Connect has become aware of recent, fraudulent recruitment activity being conducted by individuals or groups who claim to be third party recruiters and/or points of contact for our Company. Examples include sending candidates a request for personal information, conducting online interviews or meetings, making offers of employment, demanding money for employment related services and activities, or asking the applicant to purchase a laptop or other work-related equipment for the job. The aim of the fraud is to obtain personally identifying information (e.g., identity theft) and/or money. The Company’s name, as well as the names of employees, are used to try to convey authenticity.

Here are some tips to help you identify and avoid job scams:

1. Always Check the Source: Ensure that the job listing is on our official website or a reputable job board. Our official domain is https://www.integraconnect.com/resources/careers/. Be cautious of unsolicited emails, text messages, or social media messages offering job opportunities.
2. Be Wary of Requests for Personal Information: We will never request sensitive personal information like your Social Security number, bank details, or payment for onboarding/equipment. If you encounter such requests, it’s likely a scam.
3. Check that the contact information provided in the job posting, including email addresses and phone numbers, aligns with our official contact information. Scammers often use generic or non-company email addresses.

If you suspect that a job offer is fraudulent, we recommend that you do not respond to it.

If you believe you are the victim of any fraudulent activity, you can report it to the appropriate authorities at https://www.myfloridalegal.com/consumer-protection/how-to-protect-yourself-job-listing-and-job-search-firms (Florida Department of State) and/or https://consumer.ftc.gov/articles/job-scams#report (U.S. Federal Trade Commission).

Integra Connect is not responsible for any fraudulent offers and advises prospective candidates to follow the guidance provided above.

Thank you for your interest in a career with Integra Connect. We look forward to connecting with genuine, talented individuals like you.

Seniority level

Entry level

Employment type

Full-time

Job function

Administrative and Customer Service

Industries

Hospitals and Health Care and Technology, Information and Media