Customer Service Representative

CFS; Akron (OH); On-site; USD 39,000 - 41,000; Full time

Job summary

CFS in Akron, OH is hiring a Customer Service Representative to handle inquiries via phone, email, chat, or in person. This on-site role offers a Monday–Friday schedule and a chance to grow in a supportive, family-like team environment.

You will resolve issues, process orders and refunds, maintain records, and collaborate with other departments to enhance satisfaction. Strong communication, problem-solving, and CRM/Microsoft Office skills are expected.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or call center preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving and attention to detail.
• Ability to multitask and work under pressure.
• Familiarity with CRM systems and Microsoft Office Suite.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person in a professional and timely manner
• Resolve product or service problems by clarifying the customer’s complaint, determining the cause, and offering appropriate solutions
• Process orders, returns, exchanges, and refunds accurately
• Maintain detailed records of customer interactions and transactions
• Collaborate with other departments to resolve complex issues
• Follow up with customers to ensure their issues are resolved to their satisfaction
• Provide information about products, services, promotions, or policies
• Identify opportunities for process improvement and customer satisfaction enhancements

Skills

Communication

Interpersonal skills

Problem solving

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Job description

Job title: Customer Service Representative

Location: On-site in Akron, OH

Schedule: Monday–Friday

Salary: $39,000 – $41,000 depending on experience

Why This Opportunity Stands Out

• Small team with a family-like atmosphere
• Your voice matters—ideas are encouraged and valued
• Flexible, supportive work culture
• Opportunity to grow and take on more responsibility over time

Key Responsibilities (Customer Service Representative)

• Respond to customer inquiries via phone, email, chat, or in person in a professional and timely manner
• Resolve product or service problems by clarifying the customer’s complaint, determining the cause, and offering appropriate solutions
• Process orders, returns, exchanges, and refunds accurately
• Maintain detailed records of customer interactions and transactions
• Collaborate with other departments to resolve complex issues
• Follow up with customers to ensure their issues are resolved to their satisfaction
• Provide information about products, services, promotions, or policies
• Identify opportunities for process improvement and customer satisfaction enhancements

Qualifications (Customer Service Representative)

• High school diploma or equivalent
• Previous customer service or call center experience is a plus
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask and work under pressure
• Familiarity with CRM systems and Microsoft Office Suite