Customer Service Representative

Express Employment Professionals - Cincinnati East; Aiea (HI); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Holiday Pay

Medical Benefits

401(k)

Safety Incentives

Referral Bonuses

Training and Development Opportunities

Weekly Paychecks

Job summary

Express Employment Professionals is seeking a Customer Service Representative in Aiea, Hawaii for a full-time role. The candidate will be the primary point of contact for customers, support daily office operations, and ensure accurate handling of data and paperwork.

Ideal applicants have 1–2 years of customer service, strong communication skills, and experience with Word/Excel; ERP familiarity is a plus. The position offers weekly pay and benefits including medical coverage and a 401(k).

Qualifications

• 1-2 years of recent customer service experience.
• Proficiency with Microsoft Word and Excel.
• Experience with ERP or customer management systems is a plus.

Responsibilities

• Answer incoming customer calls and provide exceptional service.
• Maintain and update customer account information and databases.
• Research customer accounts and resolve billing or service discrepancies.
• Communicate with drivers and internal teams regarding routes and schedules.
• Create customer orders and process related paperwork.
• Perform accurate data entry and maintain detailed records.
• Assist with administrative projects and departmental support as needed.
• Respond to customer inquiries in a timely and professional manner.

Skills

Communication

MS Word/Excel

Multitasking

Attention to detail

Team player

Tools

ERP systems

Job description

Customer Service Representative

Pay:Starting at $18/hr
Location: Aiea, Hawaii
Schedule: Full-Time

Express Employment Professionals is seeking Customer Service Representatives for a full-time opportunity with a well-established local service company in Aiea. This role is ideal for someone who enjoys helping customers, solving problems, managing administrative tasks, and supporting a fast-paced operation.

Interested? Give us a call today for an interview!

The Customer Service Representative will serve as a primary point of contact for customers while supporting daily office operations. The ideal candidate will be professional, detail-oriented, and comfortable handling a variety of customer service and administrative responsibilities.

Key Responsibilities

• Answer incoming customer calls and provide exceptional service
• Maintain and update customer account information and databases
• Research customer accounts and resolve billing or service discrepancies
• Communicate with drivers and internal teams regarding routes and schedules
• Create customer orders and process related paperwork
• Perform accurate data entry and maintain detailed records
• Assist with administrative projects and departmental support as needed
• Respond to customer inquiries in a timely and professional manner

What We Are Looking For

• 1-2 years of recent customer service experience
• Strong verbal and written communication skills
• Proficiency with Microsoft Word and Excel
• Experience with ERP or customer management systems is a plus
• Ability to multitask and prioritize competing deadlines
• Strong attention to detail and organizational skills
• Positive attitude and strong team-player mentality

Benefits

• Holiday Pay
• Medical Benefits
• 401(k)
• Safety Incentives
• Referral Bonuses
• Training and Development Opportunities
• Weekly Paychecks

About Express Employment Professionals

Express Employment Professionals is one of the leading staffing companies in the United States and Canada. We help job seekers find full-time, temporary, and evaluation-to-hire positions while connecting businesses with qualified talent. There is never a fee for applicants, and eligible associates may enjoy benefits including medical coverage, holiday pay, referral bonuses, and more.
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