Customer Service Representative

Island Deliveries; Blaine (MN); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Paid time off

Job summary

Island Deliveries in Blaine, MN is seeking a Customer Service Representative to directly interface with customers and accounts by phone and email. The role emphasizes delivering prompt, accurate information, resolving issues, and maintaining high satisfaction while managing multiple accounts in person.

Responsibilities include handling high call volumes, keeping records, and meeting service targets. The position pays $18.00–$20.00 per hour, with a traditional 8:00 am–4:30 pm shift and full-time

Qualifications

• Proven customer support experience.
• Strong communication and active listening skills.
• Ability to multi-task and manage time effectively.
• Excellent phone and email support experience.
• Proficient in Outlook and printing tasks.

Responsibilities

• Manage large amounts of incoming calls.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships with customer accounts.
• Provide accurate information using the right tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints and follow up to ensure resolution.
• Keep records of customer interactions and process accounts.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.

Skills

Customer support experience

Phone handling

High call volume

Customer orientation

Excellent communication

Time management

Fast-paced environment

Tools

Outlook

Job description

Customer Service Representative-

A customer service representative's role within Island Deliveries is to communicate with customers and accounts through email and phone effectively. A customer service representative will act as a liaison, provide service information, and resolve any emerging problems that our customers and accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. A customer service representative must be efficient with outlook and printing abilities as they ensure all routes are printed accordingly. You will be the point of contact for your accounts. Typically each customer service representative has 2 or more accounts that they are the point of contact for. You would be reaching out to customers to get their deliveries scheduled, updating the accounts portal (if they have one) answering phones and sending out emails to customers, reaching out to drivers.

We are looking for a professional customer-oriented service representative.

Responsibilities

• Manage large amounts of incoming calls
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Skills

• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Ability to handle a high volume of calls
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication skills
• Ability to multi-task, prioritize, and manage time effectively
• Perform in a fast-paced environment

Pay: $18.00 to $20.00 an hour

Shift would be from 8:00 am to 4:30 pm. (flexible)

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Work Location: In person