Customer Service Representative

Thirdpartycs; Adelanto (CA); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company is seeking a customer service representative in California, responsible for resolving inquiries and providing solutions. This entry-level position offers opportunities for career advancement and flexible working hours, including remote options.

Benefits

Health insurance (dental and vision)

Retirement plans

Flexible working hours

Remote work options

Qualifications

• Previous experience in customer support, client services, or sales.
• Strong communication skills across various platforms.
• Basic computer skills required.

Responsibilities

• Provide excellent customer care and assess customer needs.
• Handle incoming calls, emails, and chats.
• Record and organize customer interactions.

Skills

Communication skills

Multitasking

Time management

Active listening

Job description

Description

The customer service representative will be responsible for answering client inquiries, providing product information, and assisting customers by being informative, empathetic, and eager to resolve issues quickly. Must be willing to listen, learn, and address any customer inquiries effectively.

Customer Service Job Duties and Responsibilities

• Provide excellent customer care; assess customer needs and deliver appropriate solutions, troubleshooting, or guidance for a positive experience.
• Handle incoming calls, emails, chats, and interactive voice response systems.
• Learn and adhere to all customer service procedures and policies.
• Strive to meet and exceed personal and team goals.
• Record, organize, and file customer interactions and account changes.
• Upsell when appropriate.
• Schedule callbacks and appointments to resolve customer needs.

Requirements

• Previous experience in customer support, client services, sales, or related fields.
• Excellent communication skills over phone and other platforms.
• Basic computer skills and experience.
• Ability to multitask effectively.
• Strong time management and prioritization skills.
• Active listening skills, ability to relay information, and address questions or concerns.
• Customer-focused attitude for positive experiences and resolutions.
• Health insurance (dental and vision included).
• Retirement plan options.
• Opportunities for upward mobility into other positions and management.
• Flexible hours.
• Remote work options available.

Benefits

• Health insurance (dental and vision).
• Retirement plans.
• Career advancement opportunities.
• Flexible working hours.
• Remote positions.

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Individual and Family Services

Note: This job posting appears still active, no indication of expiration.