Customer Service Representative

Path Arc; Hesperia (CA); Remote; USD 35,000 - 55,000; Full time

Job summary

Une entreprise innovante, Path Arc, est à la recherche d'un représentant du service client. Ce rôle consiste à résoudre les requêtes des clients, en s'assurant qu'ils reçoivent des réponses informatives et satisfaisantes. Les candidats doivent posséder d'excellentes compétences en communication et une expérience préalable dans le domaine du service client, avec une disposition à travailler flexible, y compris des options à distance.

Benefits

Assurance santé (y compris dentaire et vision)

Plan de retraite excellent

Mobilité vers d'autres postes et gestion

Heures flexibles

Qualifications

• Expérience précédente en support client, services aux clients ou vente.
• Capacités de communication excellentes sur différents canaux.
• Compétences informatiques de base.

Responsibilities

• Répondre aux appels, emails, chats et gérer les interactions avec les clients.
• Évaluer les besoins des clients et fournir des solutions appropriées.
• Enregistrer et organiser les interactions avec les clients.

Skills

Communication

Multitasking

Time Management

Customer Focus

Active Listening

Job description

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Customer Service Job Requirements and Qualifications

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution
• MUST RESIDE IN CALIFORNIA
• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)