Customer Service Representative

Path Arc; Lancaster (CA); Remote; USD 35,000 - 50,000; Full time

Job summary

Une entreprise recherche un représentant du service client pour aider les clients en répondant à leurs questions par téléphone, email et chat. Ce poste exige d'excellentes compétences de communication et un engagement à offrir une expérience client positive. Les candidats doivent avoir une expérience préalable en support client et être capables de travailler dans un environnement dynamique avec des horaires flexibles.

Benefits

Assurance santé (dentaire et vision incluses)

Excellent plan de retraite

Mobilité ascensionnelle dans d'autres postes

Horaires flexibles

Qualifications

• Expérience antérieure en support client ou services à la clientèle requise.
• Votre capacité à écouter et donner des réponses sera essentielle.
• Compétences de base en informatique.

Responsibilities

• Gérer les appels entrants, emails et chats.
• Aider les clients à résoudre leurs problèmes.
• Enregistrer et organiser les interactions avec les clients.

Skills

Communication

Multitasking

Time Management

Customer Focus

Education

Previous experience in customer support or related field

Job description

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Customer Service Job Requirements and Qualifications

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution
• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)