Customer Service Representative

Thirdpartycs; Lancaster (CA); Remote; USD 30,000 - 40,000; Full time

Job summary

A leading company in individual and family services is seeking a Customer Service Representative. This full-time position will involve assisting customers with inquiries, providing information, and ensuring a positive customer experience. With opportunities for career advancement and flexible hours, this remote role is perfect for those looking to grow in the customer service field.

Benefits

Health Insurance (dental and vision included)

Excellent retirement plan

Tremendous upward mobility

Flexible hours

Remote position available

Qualifications

• Experience in customer service, sales, or similar fields.
• Strong communication skills over phone and digital platforms.
• Basic computer skills.

Responsibilities

• Answering client inquiries and providing product information.
• Managing incoming calls, emails, and chats.
• Striving to meet personal and team targets.

Skills

Excellent customer care

Ability to multitask

Time management

Excellent communication

Education

Previous experience in customer support

Job description

6 days ago Be among the first 25 applicants

Description

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Description

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties And Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs
  
  

Requirements

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution
• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)
  
  

Benefits

• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)
  
  

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Individual and Family Services

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