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Customer Service Representative ( Remote )

Third Party CS

Lancaster (CA)

Remote

USD 35,000 - 50,000

Full time

28 days ago

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Job summary

A leading customer service company is seeking a customer service representative to assist clients with their inquiries. The ideal candidate will demonstrate strong communication, empathy, and problem-solving skills. Responsibilities include handling a variety of customer interactions and ensuring positive customer experiences. This position offers flexible hours and opportunities for advancement, with both in-person and remote work options available.

Benefits

Health Insurance (dental and vision included)
Excellent retirement plan
Tremendous upward mobility into other positions and management
Flexible hours
Remote Position(s) available (work from home)

Qualifications

  • Previous experience in customer support or related field.
  • Excellent communication skills across platforms.
  • Basic computer skills.

Responsibilities

  • Answer and manage incoming calls, emails, and chats.
  • Provide solutions and troubleshooting for customer inquiries.
  • Record and organize customer interactions.

Skills

Customer care
Communication
Multitasking
Time management
Active listening

Job description

Description

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

  • Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
  • Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
  • Ability to learn and follow all customer service procedures and policies
  • Strive to meet and go above personal and team target goals
  • Record, organize and file customer interactions and account changes
  • Able to up-sell if needed
  • Able to schedule call back and appoints to resolve customer needs
Requirements
  • Previous experience in customer support, client services, sales, or a related field
  • Excellent at communicating over the phone and other communication platforms
  • Basic computer skills and experience
  • Able to multitask
  • Excellent time management and prioritization skills
  • Ability to listen actively, relay information, and answer questions and/or concerns.
  • Customer-focused for positive customer experience and resolution
  • Health Insurance (dental and vision included)
  • Excellent retirement plan
  • Tremendous upward mobility into other positions and management
  • Flexible hours
  • Remote Position(s) available (work from home)
Benefits
  • Health Insurance (dental and vision included)
  • Excellent retirement plan
  • Tremendous upward mobility into other positions and management
  • Flexible hours
  • Remote Position(s) available (work from home)
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