Customer Service Representative

Bennetts Company; Abilene (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

Bennetts Company is hiring a Customer Service Advisor in Abilene, TX. You will welcome customers, share product knowledge, and help customers select oil change options.

You will communicate professionally, follow safety procedures, and assist with cross-training as needed. This role requires English fluency and the ability to lift up to 50 pounds and work in a non-climate-controlled environment.

Qualifications

• Strong interpersonal and oral communication skills; face-to-face engagement.
• Willingness to learn and grow, with ability to read and follow instructions.
• English fluency for reading, writing, and speaking.
• Physical readiness for lifting up to 50 pounds, standing, stairs, and overhead work.
• Comfort working in a non-climate-controlled environment.

Responsibilities

• Welcome customers and create positive, lasting experiences using product and services knowledge.
• Present oil change options and recommend additional services based on inspections and manufacturer/service recommendations.
• Communicate clearly and professionally with guests, building confidence and expertise.
• Use written and digital training materials, safety procedures, labels, and operational instructions to support safe service delivery.
• Support cross-training for technician-related duties as needed.

Skills

Interpersonal skills

Oral communication

Willingness to learn

English fluency

Physical stamina

Non-climate environment

Job description

Role: Customer Service Advisor (first and last point of contact for customers).

Key Responsibilities

• Welcome customers and create positive, lasting experiences using strong product and services knowledge.
• Present oil change options and recommend additional services based on inspections and manufacturer/service recommendations.
• Communicate clearly and professionally with guests, leveraging training to build confidence and expertise.
• Use written and digital training materials, safety procedures, labels, and operational instructions to support safe, correct service delivery.
• Support cross-training for technician-related duties as needed.

Qualifications & Skills

• Strong interpersonal and oral communication skills; comfortable engaging face-to-face.
• Willingness to learn and grow, with ability to read, understand, and follow instructions.
• English fluency for reading, writing, and speaking.
• Physical readiness for occasional lifting (up to 50 pounds), standing for extended periods, climbing stairs, and working with hands above head.
• Comfort working in a non-climate-controlled environment.