Automotive Customer Service Representative

Bennetts Company; Roanoke (VA); On-site; USD 21,000 - 30,000; Full time

Job summary

Bennetts Company is seeking a customer service-focused team member to serve as the first point of contact in our automotive service environment. You will deliver professional, friendly service in a fast-paced setting, guiding customers through questions and service-related concerns.

The role emphasizes clear communication, accuracy, and a proactive approach to coordinating next steps and ensuring a smooth, satisfying experience for every customer.

Qualifications

• Strong customer service mindset and excellent communication skills.
• Ability to remain calm and effective in a fast-paced setting.
• Detail-oriented with a commitment to accuracy and quality.
• Basic automotive knowledge or willingness to learn automotive service concepts.
• Ability to multitask and manage customer interactions effectively.

Responsibilities

• Provide exceptional customer service as the primary contact.
• Assist customers with questions, requests, and service-related concerns.
• Maintain clear, accurate communication throughout the customer experience.
• Support efficient service delivery by coordinating information and next steps.
• Uphold company standards for professionalism, responsiveness, and quality.

Skills

Customer service mindset

Communication skills

Calm under pressure

Attention to detail

Multitasking

Job description

Serve as the first point of contact for customers, delivering professional, friendly service to ensure a smooth and satisfying automotive service experience in a fast-paced environment.

Key Duties

• Provide exceptional customer service as the primary contact.
• Assist customers with questions, requests, and service-related concerns.
• Maintain clear, accurate communication throughout the customer experience.
• Support efficient service delivery by coordinating information and next steps.
• Uphold company standards for professionalism, responsiveness, and quality.

Qualifications & Skills

• Strong customer service mindset with excellent communication skills.
• Ability to remain calm and effective in a fast-paced setting.
• Detail-oriented with a commitment to accuracy and quality.
• Basic automotive knowledge or willingness to learn automotive service concepts.
• Ability to multitask and manage customer interactions effectively.