Customer Service Advisor

Bennetts Company; Abilene (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Bennetts Company in Abilene, TX is hiring for a guest-service role focused on oil-change service options and customer recommendations. You will warmly greet customers, explain available maintenance options, and guide them toward services that fit their vehicle’s inspection results.

No automotive experience required; on-the-job training provided. Strong communication, reliability, and the ability to work in a non-climate-controlled shop are valued.

Qualifications

• Must have strong communication and customer-service skills.
• Ability to read and understand written and digital materials.
• Fluent in English for reading, writing and speaking.
• Physically capable of lifting up to 50 pounds and standing for long periods.
• Able to work in a non-climate-controlled environment.
• Willing to follow safety labels and operational instructions.

Responsibilities

• Greet customers and guide them through service options.
• Recommend additional services based on inspections.
• Provide accurate information about products, services and safety procedures.
• Maintain a professional, customer-focused demeanor in a service environment.
• Support technicians with cross-training as needed.

Skills

Interpersonal skills

Customer interaction

Willingness to learn

English fluency

Lift 50 lbs

Non climate env

Safety label reading

Job description

is the first and last point of contact for guests, creating positive experiences through strong product knowledge and service recommendations. The role supports oil change services by presenting options clearly and suggesting additional services based on vehicle inspections and recommended guidelines.

Key Responsibilities

• Greet customers and guide them through available service options
• Use training and inspection findings to recommend additional services appropriately
• Provide accurate information about products, services, and safety procedures
• Maintain a customer-focused, professional approach in a service environment
• Demonstrate willingness to learn and perform technician cross-training tasks as needed

Qualifications & Skills

• Strong interpersonal and oral communication skills
• Comfort interacting face-to-face
• Eagerness to learn and grow; ability to understand written and digital materials
• English fluency for reading, writing, and speaking
• Physical ability to lift up to 50 pounds, work with hands above head, stand for extended periods, and climb stairs
• Ability to work in a non-climate-controlled environment
• Readiness to follow operational instructions and safety labels

Training & Development

• On-the-job training provided; no prior automotive experience required
• Opportunity to gain confidence and expertise through company training programs