Customer Service Represenative

Colonial Group; Waukegan, Northern (IL, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Colonial Group is seeking a Customer Service Representative in Illinois to handle orders and coordinate with customers, warehouse staff, brokers, and sales teams. You will enter customer purchase orders and maintain records of interactions, inquiries, and complaints to ensure accurate data and timely responses.

The role emphasizes reliable attendance and flexibility for non-standard hours, with a focus on clear English communication. Entry-level experience with MS Office is a plus.

Qualifications

• High school diploma required.
• Legal eligibility to work in the US.
• Ability to speak, read, and write in English.
• Knowledge of customer service principles and processes.
• Proficiency in Microsoft Office.
• Entry-level customer service experience.
• Willingness to work overtime and weekends as needed.
• Ability to handle job-related stress and maintain professional interactions.

Responsibilities

• Work with the Customer Service Pool.
• Enter customer purchase orders.
• Keep records of customer interactions, inquiries and complaints.
• Liaise for customer orders between all departments.
• Perform other duties as assigned.

Skills

Customer service

Stress management

Attendance

English proficiency

Education

High School Diploma

Tools

Microsoft Office

Job description

TITLE: Customer Service Representative

POSITION OBJECTIVE: Responsible for interacting with customers, warehouse, brokers and sales staff regarding orders and deliveries.

QUALIFICATIONS:

• A High School Diploma.
• Legal eligibility to work in the US.
• Ability to speak, read, and write in English.
• Knowledge of principles and processes for providing customer service.
• Microsoft Office
• Entry level customer service experience.
• Ensure consistent, dependable attendance and demonstrate a willingness to accommodate non-standard work hours as necessary such as overtime and weekends.
• Capable of effectively managing job-related stress and fostering productive workplace interactions.

JOB RESPONSIBILITIES:

• Work with Customer Service Pool.
• Enter Customer purchase orders.
• Keep records of customer interactions, inquiries and complaints.
• Liaison for customer orders between all departments.
• Perform other duties as assigned.

BENEFITS:

• Clean work environment
• PTO after 90 days
• Medical insurance
• Dental insurance
• Vision insurance
• Company paid short term and LTD
• Company paid life insurance
• Voluntary life insurance
• 401k with match