Customer Service Rep01706 132 East Main St

Domino's Franchise; Ahoskie (NC); On-site; USD 13,776 - 20,664; Full time

Job summary

A local pizza franchise is looking for customer-focused employees to handle phone orders and assist carryout customers. Responsibilities include following strict pizza-making procedures and ensuring a positive customer experience during deliveries. If you are detail-oriented and committed to quality service, this role is for you.

Qualifications

• Must be polite and courteous while assisting customers.
• Must demonstrate customer WOW steps.
• Drivers must keep their vehicles neat and clean.

Responsibilities

• Answer calls and assist carryout customers.
• Follow pizza-making procedures strictly.
• Handle deliveries with correct change and customer interactions.

Skills

Customer service

Communication

Job description

Job Description

The following is considered minimum expectations in performance while working for Domino’s Pizza:

Responsibilities

• Answering the phone or assisting carryout customers in a polite and courteous manner while being helpful and knowledgeable of our menu.
• Being in perfect image according to standard
• Knowing and demonstrating customer WOW steps:
  1. Apologize
  2. Give them what they want
  3. Give them something extra
• All Pizza makers must count peperoni and ham on every order every day no matter the topping amount when ordered
• No one is allowed to clear pizzas before it is ready to place in the oven
• Drivers must have $1 in coin change on every delivery
• Drivers must say “Let me get your change” on every order NO EXCEPTION
• No one is allowed to carry more than $20 while on the clock including personal money
• No one is allowed to have a pocket knife or any weapon while working
• Driver vehicles are to be neat and clean and in positive image while working
• Drivers are not to be routed early or checked in early from delivery
• Pizza makers must wash hands prior to making products
• Only proper procedure for products is allowed
• Every driver must have done Safe Delivery CBT
• Every order is to be repeated for accuracy and name and address confirmed