Customer Service Rep(04465) - 107 Jordan Plaza

Domino's; Elizabeth City (NC); On-site; USD 17,000 - 21,000; Full time

Job summary

Domino’s Pizza in Elizabeth City is seeking a Store Customer Service Representative to handle phone and carryout orders with courtesy and menu knowledge. You will ensure accuracy, respond to customer needs, and uphold brand standards in appearance and service.

Responsibilities include applying the WOW steps to resolve issues, assisting in order preparation, and following safety and cash-handling rules during shifts.

Qualifications

• Answer phones and assist carryout customers politely with menu knowledge.
• Maintain a neat image and demonstrate customer WOW steps: apologize, give them what they want, add something extra.
• Support accurate orders and courteous service while following safety and cash-handling rules.

Responsibilities

• Take customer orders by phone or in person and provide menu guidance.
• Ensure orders are accurate and confirmed by name and address.
• Maintain clean work areas and comply with proper product handling procedures.

Job description

• Full-time
• Job Category Org: Store Customer Service Rep

Job Description

The following is considered minimum expectations in performance while working for Domino’s Pizza:
Answering the phone or assisting carryout customers in a polite and courteous manner while being helpful and knowledgeable of our menu.
Being in perfect image according to standard
Knowing and demonstrating customer WOW steps 1) Apologize 2) Give them what they want 3) give them something extra
All Pizza makers must count peperoni and ham on every order every day no matter the topping amount when ordered
No one is allowed to clear pizzas before it is ready to place in the oven
Drivers must have $1 in coin change on every delivery
Drivers must say “Let me get your change” on every order NO EXCEPTION
No one is allowed to carry more than $20 while on the clock including personal money
No one is allowed to have a pocket knife or any weapon while working
Driver vehicles are to be neat and clean and in positive image while working
Drivers are not to be routed early or checked in early from delivery
Pizza makers must wash hands prior to making products
Only proper procedure for products is allowed
Every driver must have done Safe Delivery CBT
Every order is to be repeated for accuracy and name and address confirmed