Customer Service Rep – WOW Moments & Order Accuracy

SmartRecruiters, Inc.; Elizabeth City (NC); On-site; USD 29,000 - 35,000; Full time

Job summary

Domino's Pizza in Elizabeth City, NC is seeking a full-time Store Customer Service Rep to welcome callers and carryout customers with courtesy and menu knowledge.

You will follow the store's customer service procedures and WOW steps to ensure accuracy and friendly service, while maintaining proper cash handling and safety standards.

The role emphasizes teamwork, consistent image, and adherence to store policies during all shifts.

Responsibilities

• Answering the phone or assisting carryout customers in a polite and courteous manner.
• Being in perfect image according to standard.
• Knowing and demonstrating customer WOW steps: 1) Apologize 2) Give them what they want 3) give them something extra.
• All Pizza makers must count pepperoni and ham on every order every day no matter the topping amount when ordered
• No one is allowed to clear pizzas before it is ready to place in the oven
• Drivers must have $1 in coin change on every delivery
• Drivers must say “Let me get your change” on every order NO EXCEPTION
• No one is allowed to carry more than $20 while on the clock including personal money
• No one is allowed to have a pocket knife or any weapon while working
• Driver vehicles are to be neat and clean and in positive image while working
• Drivers are not to be routed early or checked in early from delivery
• Pizza makers must wash hands prior to making products
• Only proper procedure for products is allowed
• Every driver must have done Safe Delivery CBT
• Every order is to be repeated for accuracy and name and address confirmed

Job description

Domino's Pizza in Elizabeth City, NC is seeking a full-time Store Customer Service Rep to welcome callers and carryout customers with courtesy and menu knowledge.

You will follow the store's customer service procedures and WOW steps to ensure accuracy and friendly service, while maintaining proper cash handling and safety standards.

The role emphasizes teamwork, consistent image, and adherence to store policies during all shifts.