Customer Experience Specialist

SmartRecruiters, Inc.; Town of Aurora (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Domino's Pizza is seeking a Customer Service Rep to handle phones and carryout inquiries, delivering polite, knowledgeable service and maintaining a professional image.

You will follow WOW steps, confirm orders, repeat details for accuracy, and ensure pizzas are prepared to standard before baking, while keeping delivery drivers within policy. This on-site role requires a friendly team player in a fast-paced environment.

Qualifications

• Answering the phone or assisting carryout customers in a polite and courteous manner.
• Knowledge of menu items and promotions to assist customers.
• Maintain a professional image according to company standards.

Responsibilities

• Take orders accurately and repeat back details for confirmation.
• Ensure orders are accurate and communicated clearly to prevent errors.
• Demonstrate WOW steps: apologize, give what they want, and add something extra.

Skills

Phone etiquette

Customer service

Menu knowledge

Job description

Domino's Pizza is seeking a Customer Service Rep to handle phones and carryout inquiries, delivering polite, knowledgeable service and maintaining a professional image.

You will follow WOW steps, confirm orders, repeat details for accuracy, and ensure pizzas are prepared to standard before baking, while keeping delivery drivers within policy. This on-site role requires a friendly team player in a fast-paced environment.