Full-Time Pizza Shop Customer Service Pro

Domino's; Norfolk (VA); On-site; USD 27,000 - 36,000; Full time

Job summary

Domino's in Norfolk, VA is seeking a Full-time Store Customer Service Representative to warmly answer phones and assist carryout customers, while staying knowledgeable about our menu and delivering a courteous, accurate experience.

You will follow our WOW steps to apologize, fulfill requests, and surprise customers with something extra, maintain a neat store image, ensure orders are accurate, and follow safety and cash-handling rules on shift.

Qualifications

• Customer service skills emphasizing courtesy and helpfulness.
• Knowledge of menu items and ability to communicate options clearly.
• Strong communication and interpersonal skills.

Responsibilities

• Answering the phone or assisting carryout customers in a polite and courteous manner while being helpful and knowledgeable of our menu.
• Being in perfect image according to standard
• Knowing and demonstrating customer WOW steps 1) Apologize 2) Give them what they want 3) give them something extra
• All Pizza makers must count peperoni and ham on every order every day no matter the topping amount when ordered
• No one is allowed to clear pizzas before it is ready to place in the oven
• Drivers must have $1 in coin change on every delivery
• Drivers must say “Let me get your change” on every order NO EXCEPTION
• No one is allowed to carry more than $20 while on the clock including personal money
• No one is allowed to have a pocket knife or any weapon while working
• Driver vehicles are to be neat and clean and in positive image while working
• Drivers are not to be routed early or checked in early from delivery
• Pizza makers must wash hands prior to making products
• Only proper procedure for products is allowed
• Every driver must have done Safe Delivery CBT
• Every order is to be repeated for accuracy and name and address confirmed

Skills

Customer service

Menu knowledge

Communication

Job description

Domino's in Norfolk, VA is seeking a Full-time Store Customer Service Representative to warmly answer phones and assist carryout customers, while staying knowledgeable about our menu and delivering a courteous, accurate experience.

You will follow our WOW steps to apologize, fulfill requests, and surprise customers with something extra, maintain a neat store image, ensure orders are accurate, and follow safety and cash-handling rules on shift.