Customer Service Rep with Cashier exp

AHU Technologies Inc; Washington (District of Columbia); On-site; USD 30,000 - 40,000; Part time

Job summary

A local service provider in Washington, D.C. is seeking a Customer Service Representative. Responsibilities include assisting customers, resolving issues, and maintaining product knowledge to ensure a positive experience. Ideal candidates have a high school diploma and proficiency in Microsoft Office. This role offers onsite work with a schedule of Monday to Friday, 12:30 PM to 5 PM.

Qualifications

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong organizational and multitasking abilities.
• Excellent written and verbal communication skills.

Responsibilities

• Provide exceptional service to customers and address inquiries.
• Resolve customer complaints efficiently and empathetically.
• Maintain up-to-date knowledge of products and agency policies.

Skills

Communication skills

Problem-solving

Organizational skills

Multitasking

Attention to detail

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

Overview

Role: Customer Service Rep - Cashier

Client: DC Government

Location: Washington, D.C. (Onsite)

Schedule: M-F 12:30p-5p

Responsibilities

• The Customer Service Representative will be responsible for providing exceptional service to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, a problem-solving attitude, and the ability to handle various customer interactions effectively.
• Respond to customer inquiries via phone, email, chat, or in-person in a timely and professional manner.
• Assist customers with product information, order status, or any account-related issues.
• Resolve customer complaints and issues efficiently and empathetically, following agency procedures.
• Maintain up-to-date knowledge of products, services, and agency policies to provide accurate information.
• Process transactions, returns, and exchanges according to agency guidelines.
• Collaborate with other departments to address and resolve complex issues.
• Provide feedback to management on recurring customer concerns and suggest improvements.
• Stay informed about industry trends and best practices to enhance customer service quality.
• Perform other duties as assigned to support the customer service team.

Education

• High School Diploma

Qualifications

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong organizational and multitasking abilities.
• Excellent written and verbal communication skills.
• Attention to detail.
• Ability to handle sensitive information with confidentiality.