Customer Service Rep: Warranty & Homeowner Support

Champion Homes; Weiser (ID); Sur place; USD 40 000 - 48 000; Plein temps

Avantages offerts par ce poste

401k plan with company match

Paid vacation

Paid holidays

Medical

Rx

Dental insurance

Vision insurance

Life insurance

Résumé du poste

Champion Homes in Weiser, ID is seeking a Customer Service Representative to join our team at the Weiser manufacturing facility. You will handle inquiries, coordinate warranty issues, and write service and parts orders for contractors and technicians.

This role emphasizes teamwork, strong communication with retailers and homeowners, and accurate documentation. We offer a 401(k) match, paid time off, holidays, medical, Rx, dental, vision, and life insurance with opportunity for growth.

Qualifications

• Ability to work in a team environment.
• Excellent communication skills with retailers and homeowners.
• Calm and patient demeanor when assisting customers.
• Strong attention to detail and accuracy in work orders.
• Proficiency with Word and Excel software.
• Valid driver's license and clean driving record.

Responsabilités

• Foster a positive attitude and image for Champion to retailers and homebuyers.
• Be an asset to our retailers and homeowners, find ways to say yes rather than no.
• Answer incoming phone calls and e-mail inquiries promptly, thoroughly, courteously, and accurately.
• Interface between homeowners, retailers, and Champion to resolve warranty issues.
• Write accurate service orders and parts orders for contractors and technicians to complete warranty work.
• Takes ownership of specific individual duties as assigned by supervisors; able to work without close supervision.
• Comfortable multitasking and strong work ethic.
• Manages warranty work using proprietary software.
• Maintains a database of homeowners and open work orders.
• Cross-train to be a parts coordinator.

Connaissances

Teamwork

Excellent communication

Calm and patient

Attention to detail

Microsoft Word

Microsoft Excel

Driver's license

Formation

High School diploma

Outils

Word

Excel

Description du poste

Champion Homes in Weiser, ID is seeking a Customer Service Representative to join our team at the Weiser manufacturing facility. You will handle inquiries, coordinate warranty issues, and write service and parts orders for contractors and technicians.

This role emphasizes teamwork, strong communication with retailers and homeowners, and accurate documentation. We offer a 401(k) match, paid time off, holidays, medical, Rx, dental, vision, and life insurance with opportunity for growth.