Customer Service Representative: Warranty & Parts Support

Champion Home Builders, Inc.; Weiser (ID); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401k plan with company match

paid vacation

paid holidays

medical

Rx

Dental, vision, and life insurance

Job summary

Champion Home Builders is seeking a Customer Service Representative for our Weiser, ID manufacturing facility. You will assist homeowners and retailers, process service and parts orders, and help resolve warranty issues while maintaining accurate records.

The role emphasizes teamwork, clear communication, and attention to detail in a fast-paced environment. Ongoing training and a supportive team culture are offered.

Qualifications

• Team environment required.
• Excellent communication skills.
• Calm and patient demeanor with retailers and homeowners.
• Strong attention to detail.
• Computer skills including Word and Excel.

Responsibilities

• Foster a positive attitude and image for Champion to retailers and homebuyers.
• Be an asset to our retailers and homeowners, find ways to say "yes" rather than "No"
• Answer incoming phone calls and e-mail inquiries promptly, thoroughly, courteously, and accurately.
• Interfaces between homeowners, retailers, and Champion to resolve warranty issues.
• Write accurate service orders and parts orders for contractors and technicians to complete warranty work
• Takes ownership of specific individual duties as assigned by supervisors. Able to work without close supervision.
• Comfortable multitasking.
• Strong work ethic.
• Manages warranty work using proprietary software.
• Assists in maintaining a database of homeowners and open work orders
• Cross-train to be a parts coordinator

Skills

Teamwork

Communication

Calm demeanor

Attention to detail

Driver's license

Education

High School diploma or equivalent

Tools

Word

Excel

Job description

Champion Home Builders is seeking a Customer Service Representative for our Weiser, ID manufacturing facility. You will assist homeowners and retailers, process service and parts orders, and help resolve warranty issues while maintaining accurate records.

The role emphasizes teamwork, clear communication, and attention to detail in a fast-paced environment. Ongoing training and a supportive team culture are offered.