Customer Service Representative

Champion Home Builders, Inc.; Weiser (ID); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

401k match

Paid vacation

Paid holidays

Medical

Rx

Dental, vision, and life insurance

Job summary

Champion Home Builders in Weiser, ID is seeking a Customer Service Representative to support retailers and homeowners in the service department. You will handle calls and emails, coordinate warranty work, and maintain service orders and parts orders for contractors and technicians.

The role requires strong communication, teamwork, and attention to detail, with the ability to manage multiple tasks and learn the proprietary software used for warranty tracking. Normal hours with potential overtime.

Qualifications

• Ability to work in a team environment.
• Excellent communication skills.
• Calm and patient demeanor when working with retailers and homeowners.
• Strong attention to detail.
• Proficient with Word and Excel.
• Valid driver's license and clean driving record.
• High School diploma or equivalent experience.

Responsibilities

• Foster a positive attitude and image for Champion to retailers and homebuyers.
• Be an asset to our retailers and homeowners, find ways to say "yes" rather than "No"
• Answer incoming phone calls and e-mail inquiries promptly, thoroughly, courteously, and accurately.
• Interfaces between homeowners, retailers, and Champion to resolve warranty issues.
• Write accurate service orders and parts orders for contractors and technicians to complete warranty work
• Takes ownership of specific individual duties as assigned by supervisors. Able to work without close supervision.
• Comfortable multitasking.
• Strong work ethic.
• Manages warranty work using proprietary software.
• Assists in maintaining a database of homeowners and open work orders
• Cross-train to be a parts coordinator

Skills

Teamwork

Communication

Patience

Attention to detail

MS Word

MS Excel

Driver's license

Education

High School diploma or equivalent

Job description

Work in a place where your team values YOU.

Champion Homes

wants YOU! We are seeking to hire a Customer Service Representative to join our team in the Weiser, ID manufacturing facility.

WHAT DO WE OFFER?

• 401k plan with company match
• paid vacation
• paid holidays
• medical
• Rx
• Dental, vision, and life insurance.

WHO IS CHAMPION HOMES?

For decades, Champion has served as a leader in the manufactured housing industry and one of the largest mobile and modular home builders in North America. Champion offers many factory-built solutions, from single-family and multi-family homes to commercial and government buildings. Our manufactured homes, modular homes, mobile homes, park models, and commercial modular buildings can be found throughout the United States and western Canada.

Throughout the organization, we act with integrity and respect. We take pride in our craftsmanship and build strong relationships with our customers, suppliers, and our employees. We know that we would not be successful without our team. In return for hard work and dedication, our goal is to provide a safe, productive, and enjoyable workplace for every employee.

The Service Department seeks a Customer Service Representative to join our team in Weiser, ID.

Responsibilities:

• Foster a positive attitude and image for Champion to retailers and homebuyers.
• Be an asset to our retailers and homeowners, find ways to say "yes" rather than "No"
• Answer incoming phone calls and e-mail inquiries promptly, thoroughly, courteously, and accurately.
• Interfaces between homeowners, retailers, and Champion to resolve warranty issues.
• Write accurate service orders and parts orders for contractors and technicians to complete warranty work
• Takes ownership of specific individual duties as assigned by supervisors. Able to work without close supervision.
• Comfortable multitasking.
• Strong work ethic.
• Manages warranty work using proprietary software.
• Assists in maintaining a database of homeowners and open work orders
• Cross-train to be a parts coordinator

Experience, Education, Skills And Knowledge

• Ability to work in a team environment
• Excellent communication skills
• Calm and patient demeanor when working with retailers and homeowners
• Strong attention to detail
• Computer skills including experience with Word and Excel
• Valid driver's license and clean driving record
• High School diploma or equivalent experience

We work Monday through Friday during normal work hours. Overtime is available depending upon our workload. Wages dependent upon work experience.

Compensation includes wellness programs, medical and dental plans, vacation and sick time, paid holidays, 401-K and other benefits.

This job description is not intended to be all inclusive. New team members will also perform other reasonable and related business duties as assigned by the Service Manager or other leadership as required. Company reserves the right to revise or change job duties and responsibilities as the need arises.

EEO Statement

Champion Home Builders is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other legally protected characteristics. Champion Home Builders participates in the E-Verify Program.