Customer Service Representative - Warranty & Homeowner Support

Champion Home Builders, Inc.; Weiser (ID); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

401k match

Paid vacation

Paid holidays

Medical

Rx

Dental, vision, and life insurance

Job summary

Champion Home Builders in Weiser, ID is seeking a Customer Service Representative to support retailers and homeowners in the service department. You will handle calls and emails, coordinate warranty work, and maintain service orders and parts orders for contractors and technicians.

The role requires strong communication, teamwork, and attention to detail, with the ability to manage multiple tasks and learn the proprietary software used for warranty tracking. Normal hours with potential overtime.

Qualifications

• Ability to work in a team environment.
• Excellent communication skills.
• Calm and patient demeanor when working with retailers and homeowners.
• Strong attention to detail.
• Proficient with Word and Excel.
• Valid driver's license and clean driving record.
• High School diploma or equivalent experience.

Responsibilities

• Foster a positive attitude and image for Champion to retailers and homebuyers.
• Be an asset to our retailers and homeowners, find ways to say "yes" rather than "No"
• Answer incoming phone calls and e-mail inquiries promptly, thoroughly, courteously, and accurately.
• Interfaces between homeowners, retailers, and Champion to resolve warranty issues.
• Write accurate service orders and parts orders for contractors and technicians to complete warranty work
• Takes ownership of specific individual duties as assigned by supervisors. Able to work without close supervision.
• Comfortable multitasking.
• Strong work ethic.
• Manages warranty work using proprietary software.
• Assists in maintaining a database of homeowners and open work orders
• Cross-train to be a parts coordinator

Skills

Teamwork

Communication

Patience

Attention to detail

MS Word

MS Excel

Driver's license

Education

High School diploma or equivalent

Job description

Champion Home Builders in Weiser, ID is seeking a Customer Service Representative to support retailers and homeowners in the service department. You will handle calls and emails, coordinate warranty work, and maintain service orders and parts orders for contractors and technicians.

The role requires strong communication, teamwork, and attention to detail, with the ability to manage multiple tasks and learn the proprietary software used for warranty tracking. Normal hours with potential overtime.