Customer Service Rep/Teller

Preferred Bank; Cupertino (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Preferred Bank in Cupertino seeks a Customer Service Rep/Teller to handle cashing checks, deposits, withdrawals and record-keeping with accuracy. You will process night-drop and mail transactions and support commercial clients as needed.

Responsibilities include balancing the cash drawer, verifying currency, and cross-selling bank products while maintaining professionalism and efficiency in a busy branch environment.

Qualifications

• Minimum 1 year of experience in bank operations preferred.
• Good communication skills (written and oral).
• Proven customer support experience.
• Ability to multitask, prioritize and manage time effectively.

Responsibilities

• Provide customer service by receiving, paying and keeping accurate records of all transactions.
• Cash checks, receive deposits, make withdrawals, and process credit card advances.
• Prepare change orders for commercial customers and balance cash drawer daily.
• Verify currency, mix new currency and handle mutilated currency.
• Cross-sell bank products and perform miscellaneous duties such as filing and answering telephones.

Skills

Good communication skills

Proven customer support experience

Multitasking

Time management

Cash handling

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Rep/Teller

Responsible for providing customer service by receiving, paying and keeping accurate records of all transactions.

• Provide customer services such as cashing checks, receiving deposits, making withdrawals, making credit card advances, preparing change orders for commercial customers, etc.
• Balance cash drawer and other receipt daily, as well as ATM (Automatic Teller Machine) when required
• Process various Night-Drop and Mail transactions as needed
• Wrap and bag coin, verify currency, mix new currency and turn-in mutilated currency
• Cross-sell bank products
• Perform miscellaneous duties such as filing, answering telephones, maintaining supplies, etc.

QUALIFICATIONS:

• Minimum 1 year of experience in bank operations preferred.
• Good communication skills (written and oral)
• Proven customer support experience
• Ability to multitask, prioritize and manage time effectively