Customer Service Rep II

Preferred Bank; Arcadia (CA); On-site; USD 26,000 - 29,000; Full time

Job summary

Preferred Bank is seeking a Customer Service Rep II in California to handle routine banking transactions and deliver attentive service. You will cash checks, process deposits and withdrawals, and support new accounts while ensuring accuracy and compliance.

The role requires at least 3 years in bank operations, strong communication skills, and proven customer support experience. Multitasking and time-management abilities are essential for success in this position.

Qualifications

• Minimum 3 year of experience in bank operations required.
• New account experience preferred.
• Good communication skills (written and oral)
• Proven customer support experience
• Ability to multitask, prioritize and manage time effectively

Responsibilities

• Provide customer services such as cashing checks, receiving deposits, making withdrawals, making credit card advances, preparing change orders for commercial customers, and new account.
• Balance cash drawer and other receipt daily, as well as ATM when required.
• Process various Night-Drop and Mail transactions as needed.
• Wrap and bag coin, verify currency, mix new currency and turn-in mutilated currency.
• Cross-sell bank products.
• Perform miscellaneous duties such as filing, answering telephones, maintaining supplies, etc.

Skills

3+ years of bank operations

Good communication skills (written and

Proven customer support experience

Ability to multitask, prioritize and

New account experience preferred

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Rep II

4 days ago Requisition ID: 1054

Salary Range: $19.00 To $21.00 Hourly

Responsible for providing customer service by receiving, paying and keeping accurate records of all transactions.

• Provide customer services such as cashing checks, receiving deposits, making withdrawals, making credit card advances, preparing change orders for commercial customers, and new account.
• Balance cash drawer and other receipt daily, as well as ATM (Automatic Teller Machine) when required
• Process various Night-Drop and Mail transactions as needed
• Wrap and bag coin, verify currency, mix new currency and turn-in mutilated currency
• Cross-sell bank products
• Perform miscellaneous duties such as filing, answering telephones, maintaining supplies, etc.

QUALIFICATIONS:

• Minimum 3 year of experience in bank operations required.
• New account experience preferred.
• Good communication skills (written and oral)
• Proven customer support experience
• Ability to multitask, prioritize and manage time effectively