Teller I

Idaho First Bank; Idaho; On-site; USD 30,000 - 40,000; Full time

Job summary

Idaho First Bank in Idaho seeks a Teller responsible for processing financial transactions for customers and providing frontline support. The role involves assisting with deposits, withdrawals, online banking, and maintaining ATM operations along with compliance requirements. Candidates should have at least 1-year cash handling experience. Exceptional communication and organizational skills are essential. The role ensures a people-first banking experience and requires willingness to engage in community activities and teamwork.

Qualifications

• A minimum of 1-year previous cash handling and customer service experience is preferred.

Responsibilities

• Timely and accurately assist customers with daily transaction needs.
• Identify opportunities to offer additional products and services.
• Provide customer support around online banking and credit cards.
• Balance and refill the ATM, as assigned.
• Maintain knowledge of bank products and services.

Skills

Exceptional communication

Organizational skills

Computer skills

Cash handling experience

Customer service

Job description

Description

The primary responsibility of Tellers is to process financial transactions for our customers. Tellers will provide frontline support to bank customers by fostering a people first banking experience by greeting all customers answering inquiries and assisting with various customer service needs.

Essential Functions

• Timely and accurately assist customers with daily transaction needs such as deposits, withdrawals, loan payments, cashier checks, wire transfer requests and stop payment requests
• Identify opportunities to offer/refer additional products and services that will add value to our customer relationships
• Provide customer support around online banking, statements, credit cards, and password resets
• Balance and refill the ATM, as assigned, and processes night drop and ATM deposits
• Handle and balance cash within limit authority and Cash Control Policy
• Maintain knowledge of bank products, services, policies, procedures, and regulatory compliance requirements
• Assist customers with REG E and ACH Disputes
• Process account holds and customer requests for foreign currency and drafts
• Conduct customer outreach efforts to resolve non posts and return items
• Assist customers with Safe Deposit Box entry and payments
• Complete BSA/AML reports and communications as needed

Additional responsibilities

• May be asked to work in New Accounts area as/if needed
• May be asked to support business development activities as needed within individual markets
• Complete required compliance and educational training
• Participate in Community First Events
• Provide exceptional customer service while remaining in Bank regulatory and legal guidelines
• May require flexibility and willingness to work and travel to various areas of retail operations

Skills and competencies

• Exceptional communication, organizational and computer skills
• Must be able to maintain strict customer confidentially
• Work respectfully and cooperatively with all IFB Team members
• Self-directed: must be able to fulfill responsibilities of the position with minimal supervision

Requirements

• A minimum of 1-year previous cash handling and customer service experience is preferred.

Equal Opportunity Employer

Equal Opportunity Employer