Customer Service Rep I

Preferred Bank; Los Angeles (CA); On-site; USD 36,000 - 54,000; Full time

Job summary

Preferred Bank in Los Angeles is seeking a customer service oriented associate to handle cash handling, deposits, withdrawals and related banking transactions. You will balance cash drawers, assist customers, and support daily branch operations with accuracy and courtesy.

Qualifications include at least 1 year in bank operations (preferred), strong communication skills, and proven customer service experience.

Qualifications

• Minimum 1 year of experience in bank operations preferred, but not required.
• Good communication skills (written and oral)
• Proven customer support experience
• Ability to multitask, prioritize and manage time effectively

Responsibilities

• Provide customer services such as cashing checks, receiving deposits, making withdrawals, and processing credit card advances for customers.
• Balance cash drawer and ATM transactions; ensure accurate records.
• Process Night-Drop and Mail transactions as needed.
• Wrap and bag coin, verify currency, and handle currency exchanges.
• Cross-sell bank products and services to customers.
• Perform administrative tasks such as filing, answering phones, and maintaining supplies.

Skills

Customer service

Communication skills

Multitasking

Time management

Education

High school diploma

Job description

Job Description

Responsible for providing customer service by receiving, paying and keeping accurate records of all transactions.

• Provide customer services such as cashing checks, receiving deposits, making withdrawals, making credit card advances, preparing change orders for commercial customers, etc.
• Balance cash drawer and other receipt daily, as well as ATM (Automatic Teller Machine) when required
• Process various Night-Drop and Mail transactions as needed
• Wrap and bag coin, verify currency, mix new currency and turn-in mutilated currency
• Cross-sell bank products
• Perform miscellaneous duties such as filing, answering telephones, maintaining supplies, etc.

Qualifications

• Minimum 1 year of experience in bank operations preferred, but not required.
• Good communication skills (written and oral)
• Proven customer support experience
• Ability to multitask, prioritize and manage time effectively