Customer Service Rep/ Remote CA

Marketing.com; Ontario (CA); Hybrid; CAD 58,000 - 83,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Job summary

Marketing.com is seeking a Customer Service Rep/Office Manager for a fully remote role. You will welcome visitors, coordinate meetings, respond to emails, and handle clerical tasks to keep the office running smoothly.

The ideal candidate has at least two years of clerical experience, excellent communication, and strong organizational skills to thrive in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• At least two years of progressively responsible clerical experience required.
• Excellent verbal and written communication skills.
• Ability to function well in a high-paced work environment.

Responsibilities

• Coordinate activities throughout the company to ensure efficiency and compliance with policy.
• Supervise administrative staff and divide responsibilities to improve performance.
• Manage agendas, travel plans and appointments for upper management.
• Handle emails, letters, packages, phone calls and other correspondence.
• Support bookkeeping and budgeting procedures for the company.
• Create and update databases and records for financial information and personnel data.
• Track and replace office supplies to avoid interruptions.
• Submit reports and prepare proposals and presentations as needed.
• Assist colleagues whenever there is an opportunity to do so.

Skills

Excellent communication

Customer service

Organizational skills

Time management

Multitasking

Education

High school diploma or equivalent

Tools

MS Office

Job description

Position:Customer Service Rep/ Remote CA

Location: Ontario, CA

Remote Status: Remote

Job Id:1936

# of Openings:2

COMPANY SUMMARY

Marketing.com brings together people from diverse personal and professional backgrounds to create a technology-centered, people-powered culture that is constantly evolving and redefining how marketing is done. Our team members bring to work a combined history of dedication, service and being the best at what they do-everyday. With over 30 production facilities in the US and Canada (and growing!), we provide comprehensive digital marketing services, commercial printing, warehousing & fulfillment, direct mail marketing, sign manufacturing & fabrication, and promotional products.

We are expanding at warp speed and are adding to our team - from our sales office and shop floor locations to our remote online team members. We are a diverse, creative, and passionate crew who is always looking to discover and implement fresh, innovative ideas and make some pretty amazing things.

JOB SUMMARY

A Customer Service Rep, or Office Manager, completes clerical and administrative tasks for an office. Their main duties include welcoming and directing visitors, coordinating meetings and appointments and performing clerical tasks, like answering phones and responding to emails.

ROLES AND RESPONSIBILITIES

• Coordinate activities throughout the company to ensure efficiency and maintain compliance with company policy
• Supervise members of the administrative staff, equally dividing responsibilities to improve performance
• Manage agendas, travel plans and appointments for upper management
• Manage emails, letters, packages, phone calls and other forms of correspondence
• Support bookkeeping and budgeting procedures for the company
• Create and update databases and records for financial information, personnel and other data
• Track and replace office supplies as necessary to avoid interruptions in standard front office procedures
• Submit reports and prepare proposals and presentations as needed
• Assist colleagues whenever there is an opportunity to do so

BASIC QUALIFICATIONS

• High school diploma or equivalent required.
• At least two years of progressively responsible clerical experience required.

Preferred Skills

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills, with a proven ability to meet deadlines.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced work environment.
• Basic understanding of how to operate standard business equipment.

Our Company offers a competitive salary and comprehensive benefits package including but not limited to medical, dental, vision, life insurance, short & long-term disability, 401k, PTO, and Company-paid holidays.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.