Customer Service Rep/Receiving Associate

Synergistic International LLC; Austin (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

Synergistic International LLC in Austin, Texas is seeking a CSR/Receiving Associate. The role involves answering customer calls, booking estimates, managing inventory, and ensuring quality service. Candidates should possess strong customer service skills, a college degree is preferred, and four to five years of experience is required. The company values employee development and offers training for success in a supportive work environment.

Qualifications

• Four to five years of customer service experience is required.
• Proficient with Microsoft Office software and phone systems.
• Clean driving record and able to clear background check.

Responsibilities

• Answer calls and customer inquiries.
• Book new estimates and reply to after-hour calls.
• Manage inventory and vehicle maintenance.

Skills

Strong listening skills

Customer service skills

Multi-tasking ability

Knowledge of market and products

Problem-solving skills

Conflict resolution

Task prioritization

Education

College degree

Tools

Microsoft Office

Job description

Do you have experience in customer service?

Do you want to work for a company with a proven record? Then look no further. Here at Glass Doctor of Austin, we invest in our employees and make sure you have the tools and training to be successful.

As the CSR/Receiving Associate, you will answer calls and customer inquiries, book new estimates, reply to after hour calls and ER requests.

Customer follow ups, taking payments, dispatching technicians and keeping up with them daily.

Receive glass from delivery trucks and compares packing lists to purchase orders to ensure accurate deliveries.

Inventory control.

Vehicle maintenance management

Skills and Qualifications:

• Strong listening, communicating, and customer service skills.
• Ability to multi-task and provide effective solutions.
• Works well with others and helps foster a supportive work environment.
• Knowledge of our company's market, industry, and products.
• Comfortable problem solving while also creating an enjoyable experience for our customers.
• Able to document customer service calls efficiently and with detail.
• Knows how to ease conflict and provide the appropriate resolutions.
• Completes tasks on time and can prioritize work load.

Requirements:

• College degree is preferred.
• Four to five years of customer service experience is required.
• Proficient with Microsoft Office software and phone systems.
• Dispatching experience is preferred, but not required.
• Clean driving record and able to clear back ground check.
• Must be able to lift 100+ lbs.
• Salary depends on experience.