Bilingual Inside Sales Representative

Synergistic International LLC

Miami (FL)

On-site

USD 16,531 - 22,041

Full time

14 days+

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Benefits offered by this job

Flexible Schedule

Paid Training

Bonuses & Incentives

Vacation

Job summary

Synergistic International LLC in Miami, Florida is seeking an Inside Sales Representative. This role involves excellent customer service, assisting customers during emergencies, and making them feel at ease. You will gather customer information, respond to inquiries, and ensure satisfaction.

Successful candidates will have one or more years of customer service experience and excellent communication skills in both English and Spanish. The position offers a flexible schedule, paid training, and potential for bonuses and incentives.

Qualifications

One year or more of customer service experience preferred.
Must be insurable with a valid driver’s license and clean driving record.
Strong organizational skills, can manage time effectively.
Outstanding phone skills and excellent communication abilities.

Responsibilities

Receive incoming calls professionally and determine purpose.
Enter relevant customer information in the system.
Set appointments for sales closures.
Assist Auto Glass Customers to gather the best information.
Respond promptly to email requests.

Skills

Exceptional Customer Service

Attention to Detail

Bilingual (English and Spanish)

Organizational Skills

Phone Skills

Computer and Internet Skills

Interpersonal and Communication Skills

Education

One or more years of customer service experience

Tools

Basic tools of the trade

Job description

Do you love customer service and you've been doing it for more than a year? Then keep reading....

How about growing your skills and income at a company where your attention to detail will be appreciated?

As the Inside Sales Representative, you will be helping our residential and business customers, often in times when they need it the most. When something cracks or shatters, you'll put the customer at ease, making sure their home or business is safe and looking good!

We invest in our people and will make sure you have the training, tools, and process to be successful.

If you are looking for a place where your expertise will be valued, you can grow in your career, and you have control over your income, apply at Glass Doctor today!

Your Responsibilities as the Inside Sales Representative

As a Glass Doctor ISR, you are a vital part of our team. You will be the person that provides top-notch customer service while showing off your solid customer service skills.

Here’s what you’ll do:

Receives incoming calls in a professional and courteous manner, determines purpose of the call, and collects/verifies contact information.
Enter all relevant customer information in the point-of-sale system.
Sets appointments for flat projects to promptly close the sale.
Assist Auto Glass Customers using open ended questions to ensure Glass Doctor gets the best possible information about the vehicle.
Promptly responds to email requests to secure the opportunity.
Collect payment from customers for the work performed.

Here’s What You Need to Succeed as the Inside Sales Representative:

Excel at Exceptional Customer Service: In this role, you are much more than just a customer service representative. You are delivering an exceptionally high-quality customer experience.

We highly value the customer satisfaction surveys and Google reviews that we get from our customers about the jobs performed.

Have an Eye for Perfection: You'll need a high level of attention to detail.

Identify Additional Opportunities to Help the Customer: Our customers view you as the trusted expert to make the best recommendations for their current and future needs.

Education and/or Experience

The following are the minimum requirements to be considered for the ISR position at Glass Doctor:

One year or more of customer service experience preferred.
Knowledge and understanding of the basic tools of the trade.
Must be insurable with a valid driver’s license and clean driving record to drive a company vehicle.
Must be willing to complete a background check and drug screen.
Strong organizational skills, able to multi-task, and can manage time.
Outstanding phone skills.
Strong computer and internet skills.
Excellent interpersonal and communication skills (written and verbal).
Bilingual (English and Spanish) is mandatory

This Job Is NOT For You If . . .

You say things in your head like “A broken window – what’s the big deal?” To our customers, when glass breaks, it’s an emergency and safety issue. We take it as seriously as they do.
You think working Monday mornings is optional. But our customers depend on us to show up as scheduled. Calling off work at the last-minute impacts not just the customer but the whole team.

Here’s How We Take Care of Our Employees