Front Desk Receptionist

Glass Doctor; Naples (FL); On-site; USD 31,000 - 40,000; Full time

Benefits offered by this job

Flexible Schedule

Paid Training

Bonuses & Incentives

Company-provided vehicle

Benefits Package

PTO and Vacation

Job summary

Glass Doctor is seeking a friendly and detail-oriented Front Desk Receptionist in Naples, FL. You will greet customers, manage phone lines, and coordinate new orders while ensuring a safe, clean, and professional environment for both residential and business clients.

We invest in our people with training, tools, and processes to help you succeed. A proven commitment to accuracy and customer satisfaction is required in this role.

Qualifications

• Must have strong customer service experience.
• Must be highly accurate with measurements, down to a fraction of an inch.
• Reliable, punctual and able to work in a fast paced environment.

Responsibilities

• Assist walk-in customers with glass needs.
• Answer phone calls and process new orders.
• Assist others in the office as needed.
• Promptly respond to email requests to secure opportunities.

Skills

Customer service

Attention to detail

Phone handling

Communication

Job description

Do you love customer service? Organization and making sure projects flow? Have you've been doing that for more than a year? Then keep reading…

How about growing your skills and income at a company where your attention to detail will be appreciated?

As a Front desk receptionist, you will be helping our residential and business customers often in times when they need it most. When something cracks or shatters, you'll put the customer at ease, making sure their home or business is safe and looking good!

We invest in our people and will make sure you have the training, tools, and process to be successful.

As a Glass Doctor Front Desk receptionist, you are a vital part of our team. You will be the person that provides top-notch customer service while showing off your solid customer service skills.

Here's what you'll do:

• Help walk in customers with their glass needs
• Help answer phone calls and take new order
• Help others in office as needed
• Promptly responds to email requests to secure the opportunity.

We highly value the customer satisfaction surveys and Google reviews that we get from our customers about the jobs performed.

Have an Eye for Perfection: You'll need a high level of attention to detail.

Identify Additional Opportunities to Help the Customer: Our customers view you as the trusted expert to make the best recommendations for their current and future needs.

This Job Is NOT For You If . . .

• You are okay with measurements being "close enough". That won't work here. Measurements need to be super accurate to a fraction of an inch so that the glass will fit the first time.
• You say things in your head like "A broken window - what's the big deal?" To our customers, when glass breaks, it's an emergency and safety issue. We take it as seriously as they do.
• You think working Monday mornings is optional. But our customers depend on us to show up as scheduled. Calling off work at the last-minute impacts not just the customer but the whole team.

Here's How We Take Care of Our Employees:

• Flexible Schedule
• Paid Training
• Bonuses & Incentives
• Company-provided vehicle and technology
• Benefits Package
• PTO and Vacation

The pay range for this position is $31,000 to $40,000, depending on your level of experience

At Glass Doctor, you will be a valued part of our team and community. By providing continuing training, we will invest in you as you grow with us.