Customer Service Rep-Radiology Baymeadows-Full-Time-Days

University of Florida Jacksonville Physicians, Inc.; Jacksonville (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

University of Florida Jacksonville Physicians, Inc. seeks a courteous, detail‑oriented clerk to support patients, providers and the practice. You will greet patients, manage records, schedule appointments and route messages to the appropriate staff.

Responsibilities include registering new patients, updating demographics, processing payments and ensuring accurate charting in the electronic medical record, with a focus on excellent customer service and teamwork.

Qualifications

• Experience: 2 years data entry preferred
• 1 year clerical/customer service experience; healthcare background preferred
• Third party payors and computer experience for inputting data and reviewing patient demographics

Responsibilities

• Prepare and maintain clerical aspects of medical records per guidelines
• Conduct registration interviews and data entry for new patients and updates for existing patients
• Maintain patient scheduling and set appointments per guidelines
• Receive and direct messages to appropriate personnel; coordinate with departments, physicians and patients
• Enter patient dispositions, diagnoses, orders, charges and payments in the EMR
• Perform cashiering duties for co-payments and patient payments/collections
• Provide excellent customer service to patients, families, and treatment team
• Collaborate as an active care team member in patient care coordination

Skills

Data entry

Customer service

Education

High School Diploma/GED

Job description

Overview

Performs clerical functions required to service the needs of the patient, providers and organization. Serves as a liaison between patients, clinical support staff, physicians, and others. Provides excellent customer service and greets patients entering the department/practice.

Responsibilities

Job Requirement:

• Prepares and maintains all clerical aspects of the medical records through established guidelines.
• Perform accurate registration interview with direct data entry to facilitate full registration for all new patient appointments and up to date information on all established patients across multiple provider specialties as assigned.
• Maintains patient scheduling functions and sets patient appointments through established guidelines.
• Receives and directs messages, (electronic, in person and telephone calls) to the appropriate personnel. Makes contacts to other departments, physicians, patients and other outside organizations as necessary for the departmental/practice operations.
• Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medical record.
• Performs cashiering functions as it relates to co-payments or other patient payments/collections. May perform routine clerical duties for the department.
• Provides excellent customer service for patients/families/representatives and other members of the treatment team.
• Participates as an active care team member in the coordination of patient care.

Qualifications

Qualification:

• Experience Requirements 2 years-Data entry preferred
• 1 year-Clerical/customer service -ideally in a health care related industry preferred Third party payors and computer experience for inputting data and reviewing patient demographic material

Education

• High School Diploma/ GED required at time of hire

Additional Duties

• Additional duties as assigned may vary

UFJPI is an Equal Opportunity Employer an Drugfree Workplace