Customer Service Rep | EAST -JTB/Kernan| Full Time| Days

University of Florida Jacksonville Physicians, Inc.; Jacksonville (FL); On-site; USD 28,000 - 40,000; Full time

Job summary

University of Florida Jacksonville Physicians, Inc. seeks a clerical specialist to support patients, providers and the organization. The role greets patients, handles registration, schedules appointments and serves as a liaison among departments.

Two years of data entry and one year of clerical/customer service experience are preferred, ideally in a health care setting. UFJPI is an Equal Opportunity Employer and Drugfree Workplace.

Qualifications

• 2 years data entry experience preferred.
• 1 year clerical/customer service experience, ideally in health care.

Responsibilities

• Prepares and maintains clerical aspects of medical records.
• Performs accurate registration interviews and data entry for new and existing patients.
• Maintains appointment scheduling and directs messages to appropriate staff.
• Keys patient dispositions, codes, orders, charges and payments in the EMR.
• Provides excellent customer service to patients and families and coordinates care as part of the team.

Skills

Data entry

Customer service

Education

High School Diploma or GED

Job description

Overview

Performs clerical functions required to service the needs of the patient, providers and organization. Serves as a liaison between patients, clinical support staff, physicians, and others. Provides excellent customer service and greets patients entering the department/practice.

Responsibilities

• Prepares and maintains all clerical aspects of the medical records through established guidelines.
• Perform accurate registration interview with direct data entry to facilitate full registration for all new patient appointments and up to date information on all established patients across multiple provider specialties as assigned.
• Maintains patient scheduling functions, and sets patient appointments through established guidelines.
• Receives and directs messages, (electronic, in person and telephone calls) to the appropriate personnel. Makes contacts to other departments, physicians, patients and other outside organizations as necessary for the departmental/practice operations.
• Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medical record.
• Performs cashiering functions as it relates to co-payments or other patient payments/collections. May perform routine clerical duties for the department.
• Provides excellent customer service for patients/families/representatives and other members of the treatment team.
• Participates as an active care team member in the coordination of patient care.

Qualifications

• 2 years-Data entry preferred
• 1 year-Clerical/customer service -ideally in a health care related industry preferred Third party payors and computer experience for inputting data and reviewing patient demographic material

Education

High School Diploma/ GED required at time of hire

Additional Duties

Additional duties as assigned may vary

UFJPI is an Equal Opportunity Employer and Drugfree Workplace