Customer Service Rep / Project Coordinator

FASTSIGNS of Long Beach and Torrance; Long Beach (CA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

A fast-growing visual communications company is seeking a Customer Service Representative in Long Beach. The role involves engaging with customers, managing sales activities, and ensuring customer satisfaction while contributing to the company's vision and values. This position offers competitive compensation and benefits in a supportive environment.

Qualifications

• 2+ years of experience in Inside Sales.
• Customer service skills and experience required.
• Open to applicants with or without a college degree.

Responsibilities

• Serve as first point of contact for walk-ins, email, and telephone customers.
• Responsible for sales activities from lead generation through project management.
• Provide detailed communications and consultative sales.

Skills

Customer Service

Sales

Organizational Skills

Education

High School Diploma or equivalent

Job description

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Fast-growing visual communications company seeks Customer Service Representative person with interest in Project Coordination. The successful candidate:

• Serves as first point of contact for walk-ins, email, and telephone customers.
• Works with management and support teams to satisfy customers and generate revenue in line with company’s vision and values.
• Responsible for sales activities from lead generation through project management.
• Must be customer focused with a friendly, welcoming disposition and exceptional organizational skills.

Direct experience in a sign company and particularly a FASTSIGNS franchise would be a plus.

The successful candidate has:

• Inside Sales 2+ years experience
• Customer Service skills and experience

Open to applicants with and without a college degree.

We offer these benefits:

• Generous compensation above industry average
• Paid time off – vacation and sick days
• Participation in bonus program
• Medical, Dental, Vision, and Life Insurance provided at no charge for employee.

We look for a talented person adept at:

• Working with customers at front counter doing consultative sales
• Providing detailed communications via email, phone, in person
• Consulting, troubleshooting, problem-solving to create signs for customers
• Meeting sales targets (monthly and annually)
• Scheduling appointments as needed

We provide a company culture that is:

• Team-oriented – cooperative and collaborative
• People-oriented – supportive, focused on fairness; enjoys interacting with people
• Detail-oriented – focused on quality and precision

FASTSIGNS of Long Beach is part of a network of over 700 FASTSIGNS centers, worldwide. We are a small business and veteran owned. We love a challenging and fun environment and look forward to growing our team!