Customer Service Rep (Product Support)

HIA-LI; Hauppauge (NY); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

401(k) with company match

Highly subsidized medical

Dental and vision coverage

Paid time off plus volunteer day

Company-paid life insurance

EAP and healthcare concierge services

Employee discounts on Maxxima products

Discounts on concerts, movies, theater

Job summary

Maxxima is seeking a full-time Customer Service Representative to join our team in Hauppauge, NY. The role focuses on delivering exceptional service across phone, email, and chat, resolving questions, processing orders, and handling returns and warranties.

The ideal candidate has 2+ years in customer service, strong communication and problem-solving skills, and the ability to learn our LED lighting products. ERP/CRM tools experience is a plus.

Qualifications

• High school diploma or GED is required.
• 2+ years in customer service or related roles preferred.

Responsibilities

• Provide outstanding customer service via phone, email, chat, and online platforms.
• Respond promptly and professionally to questions, concerns, and requests.
• Process and research orders, returns, credits, exchanges, RMAs, and warranty requests.
• Investigate and resolve customer issues with patience and good judgment.
• Learn product line and confidently provide information and recommendations.
• Assist customers with basic to intermediate product troubleshooting and support.
• Collaborate with Engineering, Warehouse, and Sales to resolve issues.
• Maintain accurate records in company systems.
• Participate in ongoing training to improve customer experience.
• Adhere to established processes and quality standards.

Skills

Customer service

Problem solving

Communication

Bilingual English/Spanish (nice tohave

Education

High school diploma or GED

Tools

Sage/MAS or ERP system

Job description

At Maxxima, great customer service means more than answering questions. It means knowing our products, solving problems, and making it easy for customers to do business with us.

For more than 40 years, Maxxima has developed innovative LED lighting and electrical products for the heavy-duty transportation and consumer markets. We are looking for a customer-focused professional who enjoys helping people and takes pride in delivering exceptional service to join our team as a full-time customer service representative.

Schedule: Monday-Friday, 9:00 a.m.-5:00 p.m.

Key Responsibilities

• Provide outstanding customer service through phone, email, chat, and online platforms
• Respond promptly and professionally to customer questions, concerns, and requests
• Process and research customer orders, returns, replacements, credits, exchanges, RMAs, and warranty requests accurately
• Investigate and resolve customer complaints, including escalated or difficult interactions, with patience and sound judgment
• Learn our extensive line of LED lighting and electrical products and confidently provide product information and recommendations
• Recommend alternative or complementary products based on customer needs and availability
• Assist customers with basic to intermediate product troubleshooting and technical support
• Collaborate with Engineering, Warehouse, Sales, and other teams to resolve customer issues efficiently
• Maintain accurate customer, order, and interaction records within company systems
• Participate in ongoing product, system, and customer service training and identify opportunities to improve the customer experience
• Help maintain our high standards for quality and customer service by following established processes and best practices

Requirements

• High school diploma or GED equivalent
• 2+ years of customer service, customer support, or related experience
• Experience supporting physical or technical products in customer service or a related role preferred
• Excellent verbal and written communication skills
• Strong problem-solving skills with the ability to professionally handle challenging customer situations
• Customer-focused mindset with a strong sense of urgency and follow-through
• Comfortable learning technical products and explaining information in an easy-to-understand way
• Organized, accurate, and able to manage multiple priorities in a fast-paced environment
• Comfortable learning and working with ERP, CRM, Microsoft Office, and other digital tools
• Experience with Sage/MAS or a similar ERP system is a plus
• Bilingual English/Spanish skills are a plus

Why Join Us

• 401(k) with company match
• Highly subsidized medical
• Dental and vision coverage
• Paid time off plus paid volunteer day
• Company-paid life insurance
• Employee Assistance Program (EAP) and healthcare concierge services
• Employee discounts on Maxxima products
• Discounts on concerts, movies, and theater events
• Company-sponsored employee events

Salary Range:$45,000 - $50,000

Providing exceptional customer service starts with exceptional people. If you're someone who enjoys solving problems, learning products, and creating the kind of customer experience people remember, we'd like to hear from you.

Maxxima is a division of Panor Corp. We are an equal opportunity employer. Panor Corp. provides equal employment opportunity to all employees and applicants without regard to actual or perceived race, creed, color, citizenship, sex, pregnancy, religion, national origin, military status, marital status, sexual orientation, gender expression or identity, genetic information (including genetic predisposition), age, disability, status as a victim of domestic violence, or any other group protected by applicable federal, state and local laws. This policy applies to all terms and conditions of employment including, but not limited to, recruitment, hiring, assignment of duties, benefits, promotion, discipline, harassment, training, compensation, leave of absence, layoff and termination.