Customer Service - Part Time

Sub Source, Inc.; Rockford (IL); Presencial; USD 35.000 - 52.000; Jornada completa

Descripción de la vacante

Sub Source, Inc. is seeking a dedicated Customer Service Representative to ensure customer satisfaction by addressing inquiries, resolving issues, and delivering a positive customer experience.

You will be the primary contact for customers, handling inquiries via phone, email, or chat, and guiding them through orders while coordinating with Sales, Marketing, and Operations. The role emphasizes accuracy in quotes and orders, proactive problem solving, and maintaining up-to-date customer records.

Formación

• Previous experience in customer service roles is highly desirable.
• Proficient in using CRM systems and Microsoft Office Suite.
• Detail-oriented with excellent organizational and time management abilities.
• Strong communication and interpersonal skills.

Responsabilidades

• Respond to customer inquiries promptly and professionally via phone, email, or chat.
• Build and maintain strong customer relationships through effective communication and problem resolution.
• Provide information about products, services, and pricing to customers.
• Assist customers with placing orders and guide them through the process.
• Verify order details to ensure accuracy and completeness.
• Coordinate with relevant departments to facilitate smooth order fulfillment.
• Investigate and resolve customer concerns, complaints, or issues related to quotes, orders, or deliveries.
• Escalate complex issues to the appropriate departments for resolution.
• Maintain accurate and up-to-date customer records, including quotes, orders, and interactions.
• Generate reports on customer interactions for management review.
• Stay informed about product features, specifications, and updates.
• Continuously update knowledge on industry trends and pricing strategies.
• Collaborate with cross-functional teams, including sales, marketing, and operations, to ensure seamless customer experiences.

Conocimientos

Strong communication

Interpersonal skills

Detail-oriented

Time management

CRM proficiency

Microsoft Office

Herramientas

CRM systems

Microsoft Office Suite

Descripción del empleo

Description

We are seeking a dedicated and detail-oriented Customer Service Representative to join our dynamic team. The successful candidate will play a crucial role in ensuring customer satisfaction by providing exceptional service. As the primary point of contact for our customers, you will be responsible for addressing inquiries, resolving issues, and delivering a positive customer experience.

Responsibilities:

1. Customer Interaction:

• - Respond to customer inquiries promptly and professionally via phone, email, or chat.
• - Build and maintain strong customer relationships through effective communication and problem resolution.
• - Provide information about products, services, and pricing to customers.

2. Order Processing:

• - Assist customers with placing orders and guide them through the process.
• - Verify order details to ensure accuracy and completeness.
• - Coordinate with relevant departments to facilitate smooth order fulfillment.

3. Issue Resolution:

• - Investigate and resolve customer concerns, complaints, or issues related to quotes, orders, or deliveries.
• - Escalate complex issues to the appropriate departments for resolution.

4. Documentation and Record Keeping:

• - Maintain accurate and up-to-date customer records, including quotes, orders, and interactions.
• - Generate reports on customer interactions for management review.

5. Product Knowledge:

• - Stay informed about product features, specifications, and updates.
• - Continuously update knowledge on industry trends and pricing strategies.

6. Team Collaboration:

• - Collaborate with cross-functional teams, including sales, marketing, and operations, to ensure seamless customer experiences.

Requirements

• - Previous experience in customer service roles is highly desirable.
• - Strong communication and interpersonal skills.
• - Detail-oriented with excellent organizational and time management abilities.
• - Proficient in using CRM systems, and Microsoft Office Suite.
• - Ability to work effectively in a fast-paced and dynamic environment.
• - Problem-solving skills and the ability to handle challenging customer situations.