Customer Service Rep (On-site) - Bi-Lingual Spanish a plus!

Air Group; Whippany (NJ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

Life Insurance

Disability Insurance

Pet Insurance

Identity theft insurance

Paid vacation/sick time

8 company holidays

401K with match

Training

Friendly culture

Job summary

Air Group, a family-owned HVAC-Plumbing-Electrical company, is seeking a full-time Customer Service Rep for an on-site role in New Jersey. You will be the voice of our brand, the first contact for customers, and support both residential and commercial needs.

The position requires 2+ years of customer service experience in HVAC or related fields, strong communication, and proficiency with MS Word/Excel. Bilingual Spanish is a plus; on-call Saturdays may be required during peak seasons.

Qualifications

• 2+ years of customer service experience in HVAC, construction, or technical setting.
• Excellent written and verbal communication.
• Bi-lingual Spanish a plus.

Responsibilities

• Communicate professionally with customers through phone, email, chat, and social media.
• Provide accurate information about products and services.
• Identify and assess customers' needs and provide solutions.
• Build relationships with customers and ensure satisfaction.
• Generate sales leads by understanding customer interests.

Skills

Customer service experience

Excellent communication

Bilingual Spanish (plus)

Multi-tasking

Detail oriented

Strong math

Computer proficiency

Education

Associates degree preferred

Tools

MS Word

Excel

Job description

We're growing! New Jersey’s premier HVAC-Plumbing-Electrical company is looking for a full-time Customer Service Rep to join our team of dedicated professionals. This position reports to our Customer Service Manager and is a fully on-site role, working 8:30 am - 5:00 pm. Peak seasons will require additional hours worked - up to 10 hours per week.
As a family-owned business, we do more than serve customers. We take care of the comfort and safety of our friends, family and neighbors. We provide personalized solutions - both residential and commercial - for every heating, air conditioning and indoor air quality application. Our customers' comfort is an important responsibility, and this is a job we've taken seriously for 60 years! Our customers are at the center of everything we do at Air Group, LLC and you will be the voice of our brand and the first point of contact for our customers.

Key Functions

• Communicate professionally with customers through various channels, such a phone, email, chat and social media.
• Provide accurate, valid, and complete information about our products and services, using the right methods and tools.
• Identify and assess customers' needs and expectations and provide solutions that exceed them.
• Build sustainable relationships and trust with customers, by being empathetic, honest, responsive, and professional.
• Generate sales leads by discovering customers' interests and preferences.
• Handle customer complaints, provide appropriate resolutions and alternatives, and follow up to ensure satisfaction.
• Collaborate with colleagues and managers to ensure a high-quality customer service process.

Our Successful Candidate Will Have

• Customer Service experience (2+ years preferred in HVAC, construction, or technical setting)
• Excellent communication skills (written and verbal), bi-lingual Spanish a plus!
• Proficient with computers and standard software packages (MS-Word, Excel, etc.)
• Genuine desire to grow and learn, as well as contribute positively to a team-oriented work environment
• Creative problem-solving skills - ability to piece together account history detail with your knowledge to quickly understand what the customer needs
• Flexibility/adaptability/patience/kindness
• Ability to multi-task
• Detail orientated and organized
• Strong math skills
• Ability to be on-call (planned rotation for ~8-10 Saturdays throughout the year w/overtime pay provided)
• Associates degree strongly preferred
• Must be authorized to work in the United States without sponsorship now or in the future

We Offer

• Medical w/prescription drug coverage (3 plan choices)
• Dental (2 plan choices)
• Vision
• Life Insurance
• Disability Insurance
• Pet Insurance
• Identity theft insurance
• Paid Vacation/Sick Time
• 8 Paid Company Holidays
• 401K (with generous employer match!)
• Competitive Pay
• Training
• A friendly and supportive work culture
• All offers of employment are contingent upon the successful completion of a background check.
• No agencies please (calls, emails or candidate submissions will not be accepted)
• No relocation provided for this position - local candidates only