Customer Service Rep | Multi Deerwood | Days | Full Time

University of Florida Jacksonville Physicians, Inc.; Jacksonville (FL); On-site; USD 19,000 - 30,000; Full time

Job summary

University of Florida Jacksonville Physicians, Inc. is seeking a detail-oriented clerical professional to support patient services across registration, scheduling, and records in a health care setting.

You will greet patients, perform data entry, manage messages, and coordinate with providers and staff to ensure accurate, timely information and smooth clinic operations. Prior data entry and clerical experience in health care are preferred.

Qualifications

• Two years of data entry experience preferred.
• Clerical or customer service experience in a health care setting preferred.
• Experience with third-party payors and data entry in a health care environment.

Responsibilities

• Prepares and maintains all clerical aspects of medical records.
• Performs registration interviews and direct data entry for new and established patients.
• Manages patient scheduling and appointments.
• Receives and directs messages to appropriate personnel; coordinates with departments and physicians.

Skills

Data Entry

Customer Service

Clerical Skills

Health Care Knowledge

Education

High School Diploma or GED

Tools

EMR software

Job description

Overview

Job Duties

Performs clerical functions required to service the needs of the patient, providers and organization. Serves as a liaison between patients, clinical support staff, physicians, and others. Provides excellent customer service and greets patients entering the department/practice.

Responsibilities

Essential Functions

• Prepares and maintains all clerical aspects of the medical records through established guidelines.
• Perform accurate registration interview with direct data entry to facilitate full registration for all new patient appointments and up to date information on all established patients across multiple provider specialties as assigned.
• Maintains patient scheduling functions, and sets patient appointments through established guidelines.
• Receives and directs messages, (electronic, in person and telephone calls) to the appropriate personnel. Makes contacts to other departments, physicians, patients and other outside organizations as necessary for the departmental/practice operations.
• Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medical record.
• Performs cashiering functions as it relates to co-payments or other patient payments/collections. May perform routine clerical duties for the department.
• Provides excellent customer service for patients/families/representatives and other members of the treatment team.
• Participates as an active care team member in the coordination of patient care.
• Additional duties as assigned may vary

Qualifications

Experience Requirements

2 year Data Entry preferred

1 years Clerical/customer service experience -ideally in a health care related industry preferred

Third party payors and computer experience for in

putting data and reviewing patient demographic material

Education Requirements

High School Diploma or GED required

UFJPI is an Equal Opportunity Employer and Drug Free Workplace