Customer Service Rep III

Spectraforce Technologies; Atlanta (GA); Hybrid; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative III to join their dynamic team. This hybrid position allows for a blend of in-office and remote work after a comprehensive training period. The ideal candidate will have over 8 years of experience in customer service, showcasing exceptional problem-solving skills and the ability to promote products effectively. This role is pivotal in enhancing customer engagement and ensuring satisfaction through professional interactions. If you are passionate about delivering quality service and driving sales, this opportunity is perfect for you.

Qualifications

• 8+ years of experience in customer service roles.
• Strong ability to handle inquiries and resolve complaints.

Responsibilities

• Answer customer inquiries about products and services.
• Promote offerings to enhance customer engagement.
• Resolve complaints to ensure customer satisfaction.

Skills

Customer Service

Problem Solving

Sales Promotion

Job description

Job Title: Customer Service Rep III

Location: Atlanta, GA, 30301

Duration: 12 months, Assignment

Schedule: 8 AM to 5 PM

Shift Schedule: The position is hybrid - 2 days in the office and 3 days at home after completing the 6-week training. The hybrid days will be either Tuesday/Wednesday or Wednesday/Thursday.

Job Responsibilities

1. Handle customer inquiries - Answer calls and provide information about the organization's products or services.
2. Promote offerings - Actively promote products/services to enhance customer engagement and drive sales.
3. Resolve complaints - Research and address customer concerns to ensure satisfaction and retention.
4. Ensure quality service - Maintain professionalism and efficiency in customer interactions to uphold service standards.

Years of Experience

• 8+ years experience