Customer Service Rep II – City Services & Library

Olathe; Olathe (KS); On-site; USD 26,000 - 28,000; Part time

Benefits offered by this job

Health coverage

Dental coverage

Retirement plans

Educational reimbursement

LiveWell wellness program

Job summary

Indian Creek Library, part of the City of Olathe, seeks a friendly Customer Service Representative II to greet patrons, manage library accounts, and assist with programs and events. You will respond to inquiries in person, by phone, or online, ensuring a positive library experience.

Requirements include a high school diploma and at least two years in customer relations or administrative work; bilingual abilities are a plus. This role offers KPERS benefits and a schedule of 20–29 hours per week.

Qualifications

• Two years of administrative or customer relations experience required.
• High school diploma or equivalent required; coursework in business or public administration preferred.

Responsibilities

• Provide information to customers for City services (in person, by phone, or online).
• Support customers in finding information across city services; continually expand knowledge.
• Make decisions to resolve customer service needs with limited direction.
• Use multiple computer applications to initiate service requests and reporting queries.
• Maintain knowledge of systems to support other staff.
• Provide training and support to other employees.

Skills

Customer service

Administrative experience

Interpersonal communication

Microsoft Office

Education

High school diploma

Public administration coursework

Tools

Microsoft Office

Job description

Indian Creek Library, part of the City of Olathe, seeks a friendly Customer Service Representative II to greet patrons, manage library accounts, and assist with programs and events. You will respond to inquiries in person, by phone, or online, ensuring a positive library experience.

Requirements include a high school diploma and at least two years in customer relations or administrative work; bilingual abilities are a plus. This role offers KPERS benefits and a schedule of 20–29 hours per week.