Customer Service Representative II

Olathe Public Library; Olathe (KS); On-site; USD 2,565,000 - 2,797,000; Part time

Benefits offered by this job

KPERS benefits

Health and dental coverage?

Educational reimbursement

Job summary

The Indian Creek Library for the City of Olathe is seeking a Customer Service Representative II to serve as the first point of contact for customers, handling inquiries, account support, and service requests in person, by phone, or online.

This part-time position (20 to 29 hours) offers KPERS benefits, a pay range of $18.62 to $20.30 per hour, and opportunities to assist with programs and events while delivering friendly, knowledgeable service to our community.

Qualifications

• Two years of administrative or customer relations experience required.
• Proficiency in Microsoft Office programs.
• English proficiency required; Spanish and American Sign Language preferred.

Responsibilities

• Provides information to customers for City services (in person, by phone, or online).
• Supports customers in obtaining information across city services and expands knowledge of city programs.
• Makes decisions on how to resolve customer service needs with limited direction.
• Uses multiple computer applications to initiate and process service requests and inquiries.
• Maintains elevated knowledge of systems to support fellow staff and provide training.

Skills

Customer service

Administrative experience

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Employment Type Part Time (20 to 29 hours with KPERS benefits)

Job Summary Pay Range: $18.62 to $20.30 per hour depending on qualifications and experience.

Are you passionate about books, community engagement, and providing top-notch customer service? The Indian Creek Library for the City of Olathe is looking for an enthusiastic and service-oriented individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our customers, ensuring they have a positive and enriching experience every time they visit. Your responsibilities will include assisting with inquiries, managing library accounts, supporting programs and events, and helping customers navigate our vast resources. This is a fantastic opportunity for someone who loves interacting with people, thrives in a collaborative environment, and wants to contribute to a beloved community institution. For more details, review the full job details and requirements below.

The Customer Service Representative II provides front-line customer support for City services in response to customer requests in person, over the phone or online, working independently with limited direction. The position focuses on evaluating requests, inquiries and complaints to find the most effective and efficient method of executing, providing information, or resolving the situation in a positive manner. The Customer Service Representative II is the second level in a three-level career progression of Customer Service Representative I, II, and III.

Key Responsibilities

• Provides information to customers for various City services in like kind to how the request was submitted (in person, over the phone or online);
• Supports customers in the pursuit of information on topics of varying nature across citywide services continually expanding personal knowledge of city services;
• Makes decisions for how to resolve most customer service needs with limited direction.
• Utilizes multiple computer software applications to initiate and process service requests and reporting queries;
• Maintains elevated working knowledge of systems to support other customer service staff members.
• Provides training and support to other employees.

Qualifications

Experience: At least two years of administrative or customer relations experience is required. Experience in a specific specialized area of service such as library services or utility services may be preferred. Effective interpersonal and communication skills are required along with proficiency in Microsoft Office programs.

Education

A high school diploma or equivalent is required. Course work in business, public administration, or other related field is preferred.

Licenses & Certifications

None required.

Language

Proficiency in both written and verbal English is required with additional proficiency in Spanish and American Sign Language preferred.

The City of Olathe consistently ranks as one of the best places to work, live and raise a family. That didn’t happen by accident. It happened because thousands of dedicated City employees work each day to make life better in our community. “Setting the standard for excellence in public service” is not just a saying in Olathe. It is what we do. Olathe’s quality of life is second to none, and we believe our employees deserve the same.

• We offer competitive pay, health and dental coverage, retirement plans, and educational reimbursement.
• Employees can take advantage of the all-encompassing LiveWell wellness program to help them be their best selves—mentally, physically, socially, and financially.
• The City of Olathe champions continuous training and development for employees at all levels.
• It is our belief that if our employees continue to grow and be successful, both personally and professionally, then the City will serve our residents in the best ways possible.

If you’re looking for a career where you can serve others, make a difference, and grow, then your path starts here.