Customer Service Representative II

olatheks; United States; On-site; USD 26,000 - 28,000; Part time

Benefits offered by this job

KPERS benefits

Job summary

City of Olathe's Indian Creek Library is seeking a part-time Customer Service Representative II. You will be the first point of contact for customers, helping with inquiries, managing library accounts, and supporting programs and events.

The role focuses on delivering friendly, efficient service in a busy library environment, assisting across city services and guiding patrons to resources. Bilingual abilities are a plus in serving a diverse community.

Qualifications

• Two years of administrative or customer relations experience required.
• High school diploma or equivalent required; business/public admin coursework preferred.
• Proficiency in Microsoft Office programs required; bilingual ability preferred (English; Spanish and ASL helpful).

Responsibilities

• Provide information to customers for city services in person, by phone, or online.
• Process service requests and inquiries using multiple computer systems; assist teammates.
• Train and support other staff members as needed.

Skills

Customer service

Communication

English proficiency

ASL familiarity

Education

High school diploma

Tools

Microsoft Office

Job description

Employment Type

• Part Time (20 to 29 hours)
• KPERS benefits

Pay Range

$18.62 to $20.30 per hour depending on qualifications and experience.

Job Summary

Are you passionate about books, community engagement, and providing top-notch customer service? The Indian Creek Library for the City of Olathe is looking for an enthusiastic and service-oriented individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our customers, ensuring they have a positive and enriching experience every time they visit. Your responsibilities will include assisting with inquiries, managing library accounts, supporting programs and events, and helping customers navigate our vast resources. This is a fantastic opportunity for someone who loves interacting with people, thrives in a collaborative environment, and wants to contribute to a beloved community institution. The Customer Service Representative II provides front-line customer support for City services in response to customer requests in person, over the phone or online, working independently with limited direction. The position focuses on evaluating requests, inquiries and complaints to find the most effective and efficient method of executing, providing information, or resolving the situation in a positive manner. The Customer Service Representative II is the second level in a three-level career progression of Customer Service Representative I, II, and III.

Key Responsibilities

• Provides information to customers for various City services in like kind to how the request was submitted (in person, over the phone or online); supports customers in the pursuit of information on topics of varying nature across citywide services continually expanding personal knowledge of city services; makes decisions for how to resolve most customer service needs with limited direction.
• Utilizes multiple computer software applications to initiate and process service requests and reporting queries; maintains elevated working knowledge of systems to support other customer service staff members.
• Provides training and support to other employees.

Qualifications

• Experience: At least two years of administrative or customer relations experience is required. Experience in a specific specialized area of service such as library services or utility services may be preferred. Effective interpersonal and communication skills are required along with proficiency in Microsoft Office programs.
• Education: A high school diploma or equivalent is required. Course work in business, public administration, or other related field is preferred.
• Licenses & Certifications: None required.
• Language: Proficiency in both written and verbal English is required with additional proficiency in Spanish and American Sign Language preferred.