Library Customer Experience Lead

City of Olathe; United States; On-site; USD 36,000 - 41,000; Full time

Job summary

City of Olathe is seeking a Library Customer Service Supervisor to lead and support the customer service team, oversee daily operations, mentor staff, and uphold service standards within the library. The role emphasizes delivering exceptional experiences for library customers and fostering positive relationships.

The position requires supervisory experience, strong communication, and a commitment to excellence, with English proficiency and a preference for Spanish or American Sign Language

Qualifications

• Four years of customer service experience required.
• One or more years of supervising customer service team members preferred.
• Bachelor's degree or related field required.
• Spanish and American Sign Language proficiency are a plus.

Responsibilities

• Create the schedule for direct reports to ensure coverage of tasks and duties.
• Coach and develop staff through regular feedback and one-on-one meetings.
• Resolve customer complaints and escalate issues as needed to maintain service standards.
• Collaborate with stakeholders to improve processes and embed a customer-focused culture.

Skills

Leadership

Customer service

Communication

Mentoring

Education

Bachelor's degree

Job description

City of Olathe is seeking a Library Customer Service Supervisor to lead and support the customer service team, oversee daily operations, mentor staff, and uphold service standards within the library. The role emphasizes delivering exceptional experiences for library customers and fostering positive relationships.

The position requires supervisory experience, strong communication, and a commitment to excellence, with English proficiency and a preference for Spanish or American Sign Language