Customer Service Rep II

Lynden Door; Sumner (WA); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Medical

Dental

Vision insurance

HSAs

Retirement plan

Paid holidays

Paid time off

Bereavement leave

Job summary

Alliance Door Products is hiring a Customer Service Representative II to be the main contact for customers, support Outside Sales, and process orders and RMAs. You will work in a fast-paced office environment with a strong emphasis on accuracy and collaboration.

The role requires 5+ years in customer service and 3+ years in millwork or building industry, with CRM experience. This full-time position offers competitive pay between $26 and $28 per hour, commensurate with experience, and a

Qualifications

• At least 5 years in a customer service role in an office setting.
• At least 3 years in the millwork or building industry.
• Able to work independently and as part of a team.
• Clear written and verbal communication skills.
• Strong attention to detail and accuracy.
• Proficient with CRM software and related tools.

Responsibilities

• Be the primary customer contact for questions and solve customer needs.
• Coordinate with Outside Sales and maintain frequent communication.
• Address requests promptly and professionally.
• Process calls, quotes, RMAs, orders and track status.
• Enter orders for stocked or special items.
• Follow established pricing guidelines.
• Detail new customer orders for handoff to entry/purchasing.
• Understand branch shop, warehouse, and shipping processes.
• Support a collaborative, team-oriented environment.
• Know Alliance residential door and millwork products.
• Work independently with minimal supervision.
• Communicate effectively in a fast-paced setting.
• Perform other duties as directed by supervisor.

Skills

Customer service

Communication

Attention to detail

CRM software

Problem solving

Team collaboration

Tools

CRM software

Job description

At Alliance Door Products we believe in supporting our employees with a stable and rewarding work environment We are a community of caring and motivated professionals who work together to ensure we remain an industry preferred employer Youll have the opportunity to grow your career while contributing to a company that values its people Copy and paste the link below for an inside look at what it is like to be on the Alliance Door Products team httpswwwalliancedoorproductscomuscareers

Customer Service Representative II

Hours Full time Monday through Friday 7:30 am 4:30 pm Wage 2600 2800 DOE

Position Responsibilities

• To conduct oneself with the highest levels of Integrity positively representing the company and employees in a trustworthy and sincere manner
• Serve as the primary customer contact for questions relating to their activities and problem solve customer needs ensuring frequent communication with Outside Sales members
• Positively and professionally address customer needs requests and concerns in a timely manner
• Process customer calls quotes information requests requests for RMAs order delays backorders and track order status and confirmations in an accurate efficient and timely manner
• Ability to enter orders for stocked and limited special order products and pre hung standard items
• Follow established company pricing guidelines
• MO generationDetail new customer orders prior to handing off to order entry or purchasing ensuring all required information is provided
• A good understanding of the branchs shop warehouse and shipping processes
• Follow up and provide feedback regarding customer quotations
• Manage open order file daily ensuring all ship dates are up to date and correct
• Encourage a collaborative team oriented work environment that supports our Statement of Purpose
• Contribute to team growth by sharing knowledge and insights
• Be proficient in the knowledge of Alliances residential door and millwork products
• Work independently with minimal supervision
• Communicate effectively and professionally in a fast paced environment with frequent interruptions
• Other duties as directed by the supervisor

Experience Required and preferred

• Must have at least five 5 years of experience working in a customer service role in an office environment
• At least three 3 years of experience in the millwork industry the building industry or a combination thereof
• Ability to work independently and collaboratively within a team oriented environment
• Effectively communicate complex information clearly and concisely both verbally and in writing
• Exceptional attention to detail and accuracy
• Demonstrated ability to analyze situations identify solutions and implement effective resolutions
• Proficiency in learning and using CRM software and other relevant tools
• Proven attention to detail accuracy of work and commitment to quality
• Experience in navigating and operating programs efficiently

Physical Requirements

• Must be able to remain in a stationary position for prolonged periods of timeoptions to stand or sit while stationary
• Occasionally move about inside the office to access filing cabinets office machines etc
• Constantly operates a computer and other office machines such as a calculator copy machine and computer printer
• The ability to communicate information and ideas clearly through written and verbal forms so that others will understand

COMPENSATION & BENEFITS

2600 2800 per hour DOE

• Medical
• Dental
• Vision insurance and Health Savings Accounts
• HSAs with employer contributions
• Retirement Plan
• Paid Holidays
• Paid Time Off
• Paid Bereavement Leave

More About Our Company

We are an equal opportunity employer and one of North Americas leading distributors of high quality door products The great service and products we deliver are a result of the hard work and talent of our exceptional team We work very hard to hire the best team members who share our core values in respect for all people integrity in every situation and quality in everything we do A supportive team with diverse backgrounds and career experiences from all around the world strengthens who we are and provides many opportunities for continuous growth and development within our Company

This job is Safety Sensitive and therefore is contingent upon a pre employment drug test including marijuana As a standard part of the employment application process Alliance Door Products may request employment references AllianceDoorProducts5