Specialized Customer Solutions Representative

ASSA ABLOY Global Solutions; Mason City (IA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid Vacation

Medical, Dental, Vision

401(k) Program

Tuition Reimbursement

Gym reimbursement

On-site Health Clinic

Job summary

Curries, an ASSA ABLOY brand, is seeking a Specialized Customer Solutions Representative to join our Mason City manufacturing facility. You will provide front-line support, manage orders, and collaborate with Engineering, Sales, Production and Distribution to ensure customer satisfaction. Travel is 0–10%.

This on-site role reports to the Customer Service Manager and offers growth opportunities, competitive benefits, and a team-focused environment.

Qualifications

• Provide front-line customer support and follow-up.
• Handle and support a customer's complete order process including pre-sale and post-sales service functions.
• Provide effective solutions to ensure customer satisfaction.
• Coordinate with Engineering, Sales, Production and Distribution.
• Liaise with Suppliers, Distributors, Architects, and Contractors.
• Identify areas for updates to policies and procedures.

Responsibilities

• Manage complex inquiries and complaints to maintain high satisfaction.
• Expedite orders when necessary.
• Assist with resolutions and customer follow-up.
• Support sales, service, and administrative departments.
• Maintain customer relationships with professionalism.

Skills

MS Office

Analytical skills

Organizational skills

Effective communication

Attention to detail

Team collaboration

Education

GED or high school diploma

Associates/Bachelor's in Business or Engineering

Job description

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Specialized Customer Solutions Representative

• Mason City, IA, US, 50401
• Associate
• Travel Required: 0%-10%
• 21-Sep-2026

Are you an experienced customer service professional who has a passion for meeting and exceeding the expectations of your customers? Do you come from the door, hardware, architectural, construction, building materials or a related industry? Are you looking for a position that will afford you the opportunity to be in an environment where you have a voice and can truly see the impact of your efforts?

If you answered yes to these questions, then this position could be for you!

Curries, an ASSA ABLOY brand, is looking to add a Specialized Customer Solutions Representative to our manufacturing facility located in Mason City, Iowa.

This is a full-time, on-site role reporting directly to the Customer Service Manager.

Our team is growing and there has never been a more exciting time to join us!

What would you do as our Specialized Customer Solutions Representative?

You would play an integral role in ensuring the success and satisfaction of our customers. You will be responsible for providing front-line support, follow-up and assisting with resolutions ensuring customer satisfaction. This position will have the opportunity to work closely with internal teams such as Engineering, Sales, Production and Distribution, as well as an external liaison with Suppliers, Distributors, Architects, and Contractors.

You would also:

• Manage customers\' technical and complex inquiries, issues, and complaints to ensure high customer satisfaction for a company.
• Handle and support a customer\'s complete order process which includes pre-sale and post-sales service functions.
• Provide effective solutions and support to ensure that all customers are satisfied.
• Qualify customers, asks questions to learn about their needs, answers questions, and resolves problems.
• Supports the company\'s sales, service, and administrative departments.
• Collaborates with management to keep updated on new products, services, sales promotions, and policies.
• Interacts with customers and listens to and addresses their questions and concerns.
• Demonstrates, explains, and recommends solutions, products, or services, and converts to sales when appropriate.
• Suggests areas of improvement to management staff to increase customer satisfaction.
• Identifies and recommends needed updates to policies and procedures as needed.
• Compiles information from customer, examines problem, and gives information or assistance regarding accounts, product availability, pricing, changes in service, discontinuance, shipping, operation and maintenance.
• Expedites orders when necessary.
• Investigates and corrects errors, following customer and company records.
• Submits complaints of product or service failure to appropriate department(s) for investigation.
• Places outbound calls and other communications to customers to notify them of updates, including availability of new products and services, changes in order status or price changes.
• Interacts with customers by phone or in person to provide information; ensures the best technical service possible.
• Answers customers\' technical questions regarding product or service and operation or maintenance.
• Liaises between development, operations, engineering, sales, distributors and customers.
• Refers complaints of product or service failure to appropriate departments for investigation.
• Coordinates customers\' service needs with other departments as required to ensure customer service.
• May receive orders, resolve complaints about billing, and explain how to use product or service.
• May visit customer premises to resolve customer problems.
• Keeps and maintains customer relationships through communication, professionalism and strong service.

The Skills and Experience You Need:

• Excellent computer skills with experience in Microsoft Office (Excel, Word, PowerPoint, Outlook), Internet, etc.
• Excellent organizational, planning, and analytical skills necessary.
• GED or High School diploma required. Two (2) to Four (4) years manufacturing industry experience preferred.
• Associates Degree or Bachelor’s Degree in Business, Engineering, or related area of study preferred.
• Ability to communicate effectively, utilizing both verbal and written communications
• Strong attention to detail and the ability to interpret technical information such as templates, blueprints and production drawings.
• Good analytical and critical thinking skills.
• Willingness to work in a collaborative team environment.
• Able to work on own initiative without immediate supervision.

What we offer!

We believe in creating opportunities and providing benefits that empower you to grow, thrive, and build a rewarding lifelong career with us.

Here is just a sample of what you can look forward to as a member of our team:

• Paid Vacation, Sick Time, and paid Company Holidays
• Medical, Dental, Vision, Short and Long-term Disability, Life and AD&D Insurance
• 401(k) Program with company contributions
• Tuition Reimbursement, Learning and Career Development opportunities
• Flexible Spending
• Employee Assistance Program
• Gym reimbursement
• On-site Health Clinic
• Recognition, well-being, and employee experience programs designed to support and celebrate you throughout your career

We have removed explicit application instructions and unrelated metadata from this description to improve readability.

Let\'s create a safer and more open world together!

As an employer, we value results, not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions, supporting them with regular feedback, training, and development opportunities.

As we welcome new people on board, it\'s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.