Commercial Door & Hardware Estimator/Customer Service Rep.

Reeb Millwork Corp.; Bethlehem (Northampton County); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Retirement Plan

401K

Paid time off

Health Insurance

Job summary

Reeb Millwork Corp. is seeking a Commercial Door & Hardware Estimator / CSR in Northampton County, Bethlehem. This role involves working directly with customers to ensure accurate and timely quotes for commercial doors and hardware.

The ideal candidate will have a high school diploma or GED, and 6+ years in customer service or millwork experience. Strong computer and communication skills are required. Benefits include health insurance, 401K, and paid time off.

Qualifications

• 6+ years customer service experience preferred.
• Knowledge of millwork is advantageous.
• Ability to understand and articulate English clearly.

Responsibilities

• Receive quotes through e-mail and phone.
• Estimate commercial doors and frames using software.
• Collaborate with cross-functional teams for accuracy.
• Double-check quotes and maintain project records.

Skills

General computer knowledge

Basic math skills

Keyboarding skills

Effectively communicate

Use multi-line phone system

Education

High School Graduate or GED

Job description

POSITION SUMMARY

Commercial Door & Hardware Estimator / CSR will be working directly with customers, inside & outside sales to provide accurate / on-time quotes and orders to our valued customers.

Responsibilities

• Receiving quotes through e-mail and over the phone.
• Working with customers during the estimation process, to ensure accuracy and alignment with their requests.
• Estimating commercial doors, commercial frames, and hardware with our quoting program.
• Understanding various fire labeling requirements based on building codes and occupancy requirements.
• Collaborating with cross-functional teams to gather insights and refine estimates.
• Maintaining meticulous records of all project-related information.
• Double checking/proofing quotes & releasing them into orders.
• Following up with orders directly with customers – such as lead-time changes, back- orders, customer changes, etc.
• Resolving customer complaints by researching the order history and taking corrective actions for incorrect products or services.
• Ensuring appropriate changes are made to resolve customer problems.
• Soliciting sale of new or additional services or products including upselling and add-on selling.
• Conducting all activities in a safe manner adhering to company safety standards.
• Continuously working toward a "one team" concept with outside sales representatives.
• Actively participating in departmental goal setting and achievement.
• Maintaining positive relationships with customers.

Education

High School Graduate or General Education Degree (GED)

Experience

6+ years customer service experience and/or millwork experience (preferred but not required).

Skills & Abilities

• General computer knowledge required, including use of internet and email, MS Office.
• Basic math skills (fractions, decimals, division, multiplication, addition, subtraction).
• Keyboarding skills.
• Ability to use a calculator, read, write and understand English.
• Ability to communicate effectively and articulate clearly.
• Ability to use a multi-line phone system and occasional outbound calling.

Benefits

• Pay will be based on experience.
• Retirement Plan.
• 401K.
• Paid time off.
• Health Insurance.

Please be careful about scam recruitment. Specialty Building Products would never send any candidate a check or instructions to deposit funds in a bank account in connection with the interview or hiring process.

Reeb Millwork is an equal opportunity employer. It is our policy not to discriminate in hiring and employment on the basis of race, color, religion, national origin, sex, disability, age, military status, genetic information, or other protected class status in accordance with all applicable federal, state, and local laws.